NorrinRadd1
Technical User
UCX50 5.0 8:45am Time Condition *271 Activated
Trying to set up a timed transfer to an answering service at 5p and switch back to IVR at 7a. All calls should go to the answering service on weekends starting at 5p Fri and not switching back to IVR until monday at 7a.
Settings:Time Group/Night Switch
Start time: 7a
Finish time: 17
Week day start: Monday
Week day finish: Friday
Month Day Start:1
Month Day Finish:31
Month Start: Jan
Month Finish: Dec
Timed Condition
Time Night Switch
Current overide: No override
Change Override: Night Switch
Dest. if time matches: IVR / Day IVR
Dest. if time does not match: Misc. Dest. Answering Service
Schedule seems to be working during the week but losing transfer to answering service on the weekend. Thanks for the help.
Trying to set up a timed transfer to an answering service at 5p and switch back to IVR at 7a. All calls should go to the answering service on weekends starting at 5p Fri and not switching back to IVR until monday at 7a.
Settings:Time Group/Night Switch
Start time: 7a
Finish time: 17
Week day start: Monday
Week day finish: Friday
Month Day Start:1
Month Day Finish:31
Month Start: Jan
Month Finish: Dec
Timed Condition
Time Night Switch
Current overide: No override
Change Override: Night Switch
Dest. if time matches: IVR / Day IVR
Dest. if time does not match: Misc. Dest. Answering Service
Schedule seems to be working during the week but losing transfer to answering service on the weekend. Thanks for the help.