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Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones
8

Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

4
(OP)
10.1.2 will break the feature buttons on 56xx and 54xx phones. The phones can make/take calls but no feature buttons will work. So far we have 2 systems that we have proven this on. Downgrading to 10.1.1 will resolve the problem.

Avoid 10.1.2 like the plague...

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

i think 56xx, 54xx are not support since R10

ACIS - ACSS

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Not supported and not working are two very different things in the world of Avaya!!

| ACSS SME |

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

(OP)
My thoughts exactly Pepp.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Colleague just ran a test confirmed not only 54XX and 56XX but also 44XX as well.

The truth is just an excuse for lack of imagination.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

What about the 64xx extensions?

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

He just tested 64XX same thing buttons do not work.

The truth is just an excuse for lack of imagination.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Has anyone raised the issue to Avaya ?

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

(OP)

One of our guys has brought it to Avaya. We have acknowledgement and are awaiting official word. I will pass it along once I have it.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

we have a customer who is just starting out a Server Edition project with us and plan on re-using their 2400's (migrating off of a CM). We held off deploying the OVA for the Primary and Secondary servers knowing SP2 was coming at some point. Makes me wonder if SP1 will be the way to go and hope none of the issues fixed by SP2 rare their ugly heads. I'm betting Avaya is going to say, sorry but these are no longer supported sets, especially in the case of 4400 and 6400's.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

(OP)
A summary of what was provided by our sources:

The break was unintentional. They are looking at it but are not promising anything given the lack of support.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

I think it's a stupid thing to do.

Now when a customer want's to upgrade, he might as well be looking at another system, since he has to replace the extensions anyway..

Avaya better fix the issue, and do it fast.. So customers can keep their extensions and stay with Avaya...

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

I don't believe that it was unintentional.
Someone thought it would be a great way to make more sales but breaking them. Smart move for a one-time sales. These customers will then go somewhere else next time.

Joe W.

FHandw, just expired ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Like I said.

People will walk away from Avaya...

Or that is what I should do if you force me to buy other extensions.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Anyone tried with 2400 series phones? - they are still supported and nearly identical to the 5400 series - that will tell you if it was intentional or a mistake...

BUT if you are relying on officially unsupported devices you are taking a risk, no point cooking up conspiracy theories when Occam's razor will tell you cock-up is much more likely than conspiracy smile

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

I am not sure that Occam's razor would say that a simple screw up just so happens to break all the unsupported phones at the exact same time while not breaking any supported phones... that sure seems intentional.

The truth is just an excuse for lack of imagination.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

(OP)
2400 phones are in fact also broken.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Nice one twitchy087 - have a star, I don't have any to hand to test myself.
So I think it looks like cock-up...
But will the fix for them also re-enable the unsupported 5400, 6400, 4400 series? Well I guess we have to wait!

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Thanks for advising that the 2400's are screwed up too. That brings me to the next question. I have the 10.1 Product Matrix, that big excel workbook Avaya puts out, and it's specifically saying "The following additional DS port phones are only supported in IP Office standard modes" and it listed the 2400's, while 9500 and 1400 show "supported by all IP Office modes". Obviously digital sets need a 500 and digit ports to function in a server edition environment, but the fact it is specifically stating "standard modes" has me wondering if the 2400 will work without an issue (in 10.1 SP1, of course). Can anyone verify from any recent deployments?

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

I think this is just an error, the R10.1 SP2 doc lists all the old fashion's phone firmware included in Manager, even if not supported, I believe they would reported into a doc if that behaviour was a "design intent".

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Hi Guys, any update from Avaya on this? As I did this to customer without knowing and now they can't use their phones.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Roll it back to sp1...

-Austin
I used to be an ACE. Now I'm just an Arse.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Man, I hope a resolution on this comes soon. I've got a huge CM to IPO multi-site migration where the customer is expecting to move over the 2400's. We're going to deploy the OVA for the Primary and Secondary next week and I'd like tnot have to spend time with an upgrade after the fact. For now planning on SP1--I just hope none of the issues fixed in SP2 come up and we are left saying we can't fix this because the next service pack will break your phones!

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Avaya didn't break the phones, they just turned into SIP extensions.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

I was told by Avaya that they will not be releasing a patch.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Well this certainly will put the brakes on 3-site Server Edition job I've been working on for the last month. 300-400 2400's that can only make and receive calls only is probably not gonna fly. Can't wait to lab this tomorrow and show the sales team whose doubting the validity of this that they needed to make it more clear to the client they were rolling the dice on not buying new sets.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Why use a server edition if you use so much digital phones?

BAZINGA!

I'm not insane, my mother had me tested!

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Good question, tlpeter. The largest site is under the max for a 500v2, though not by much since i do have a healthy number of analog stations too. I think since the customer has 2400's, they'd consider over time going to IP sets. The sales team didn't expect something like this to occur in-release, but said they warned the customer the possibility that 11.0 may not work with these phones. We're going to inform them tomorrow that the latest service pack of 10.1 breaks their phones, and we've yet to see any kind of PCN's from Avaya on the matter. We did lab this today to prove what you all have reported re: 10.1.2 vs 10.1.1. Unless they can live with the potential bugs that 10.1 SP2 addresses, they may want to consider a new course as it pertains to the sets, which will equal some major dollars they weren't anticipating a need to spend.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Then for now install 10.1.1 and then the phones will work for now.
The customer now has to invest a bit more in a shorter time but not straight away.

BAZINGA!

I'm not insane, my mother had me tested!

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

I see a suggestion from @rdoubrava that Avaya's said that they won't fix it.

But they are still listing the 2400 phones as supported - any Avaya BP raised a case and got an official response?

[EDIT] - Just checked the latest docs - 2400 series phones supported for R10.1 and R11.0
http://marketingtools.avaya.com/knowledgebase/busi...

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

The 2400 are still supported.
The 11.0 software does not have the firmware for the 5400 series anymore but only the 2400.
I still think this is strange as the 5400 are for the IPO only while the 2400 are for both the IPO and CM.

BAZINGA!

I'm not insane, my mother had me tested!

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Avaya is changing their documentation

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

I downloaded the 11.0 admin suite today and am finding 5400 and 2400 bins in there. We managed to get temp upgrade licensing on 11 and I am finding tonight that the 2420 I have is working normally on 11.0. Plus, the platform description doc is stating that both 2400 and 5400 are still supported on R 11.0

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

@gntsfan8690 - Well said and done. Enough people spreading FUD.

I don't have any 2400s but found two 5410 phones to plug into my R11.0 IP500 V2 system this morning and both sprang into life with programmable buttons working just fine. Even changed their button programming to do a full check. (All a very good reminder of how crap they are compared to 1400/9500 phones, the only reason to stick on them is saving money).

So there are service packs for all IP Office releases that still support those phones just fine and two broken service packs that don't. Standard life for a maintainer, keeping track of what's fixed/broken between different releases (just usually its not something as major as this that gets broken).

Stuck in a never ending cycle of file copying.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

So sizbut they work fine including the 4 feature buttons on top?

BAZINGA!

I'm not insane, my mother had me tested!

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Speed Dials, Logs, Options, Label buttons - yes, all fine.

For those who can access the Avaya solution notes, look at SOLN325024 which promises a fix in the July service packs.

Stuck in a never ending cycle of file copying.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

I downloaded the R11 too but no 5400 nor 2400 bins in it, sure gntsfan8690 ?

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Depends what you installed. If its the admin lite then you won't have any bins for any phones. Even the full admin has a checkbox for whether to install the bin files or not.

Stuck in a never ending cycle of file copying.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Admin full install @sizbut

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Mea culpa @hibroth, have a star

Having been on the R11 trials I decided to do a full uninstall of the Admin suite and manually deleted the large number of files that get left behind. Then reinstalled using the zip now on support.avaya.com and you're right, those bins are missing. Still suspect error on top of mistake rather than conspiracy but not impressive.

Stuck in a never ending cycle of file copying.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

@hilbroth -- let me totally clear out my Avaya folder of Manager and re-install 11.0 . The funny thing is 2400 are still supposed to be supported on 11.0 from what I saw in release notes I downloaded the other day.

UPDATE: I stand corrected. Nothing in my Manager folder for 2400 or 5400 bins, after I removed the admin suite I had running on my laptop (which actually was 10.1.2) and installed 11.0, low and behold no bins for these two sets. I can tell you however, the 2420 does work on 11.0 as I was able to test it the other day.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Indeed. Given how old they are and how long since there was any new firmware, it would be extraordinarily odd to find one that didn't already have it installed. There's quite a lot in the Manager install that they could drop - does anyone really still need the drivers for the parallel port dongle!?

Stuck in a never ending cycle of file copying.

RE: Public Service Announcement -- 10.1.2 Breaks 56xx and 54xx phones

Sounds like a bit of over-zealous tidying up by someone... But I can't remember when we last saw new 2400 series firmware (five, or maybe eight, years?) so I doubt it will be an issue.

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