Is there a way to get into the Call Center database to look at information so I can write a custom report? I can user Crystal Reports, or Excel to pull the information, but wanted to know if this is possible with Cisco.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services