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IVR Scripting for extension number dialing + Topic selection in IPOCC 10.1.1

thread1831-1786124

IVR Scripting for extension number dialing + Topic selection in IPOCC 10.1.1

IVR Scripting for extension number dialing + Topic selection in IPOCC 10.1.1

(OP)
Hi,
I'm going through a configuration issue to make the IVR scripting to work with below message.
Message:
"Thanks you for calling ABC company . If you know the extension you wish to speak to, please dial it now. OR dial 1 for sales, 2 for marketing 3 for accounts, 4 for xyz, 5 for xyz...... 9 for xyz and 0 for operator assistance."

I succeeded with configuration of topic selection ==> " OR dial 1 for sales, 2 for marketing 3 for accounts, 4 for xyz, 5 for xyz...... 9 for xyz and 0 for operator assistance."
How I can integrate the extension number dialing part to the scripting?
Attached is the script configured for the above same.
Advice me ....
Regards,
Rinchuraj

RE: IVR Scripting for extension number dialing + Topic selection in IPOCC 10.1.1

I would probably do it in VM Pro since it's easier =) if there's no reason that it must be done in IPOCC IVR.

"Trying is the first step to failure..." - Homer

RE: IVR Scripting for extension number dialing + Topic selection in IPOCC 10.1.1

unless you need to report on number of calls coming into and abandoning in the IVR Topic

RE: IVR Scripting for extension number dialing + Topic selection in IPOCC 10.1.1

Is there a good scripting guide/website apart from the Avaya Task and IVR edit docs?

Thanks
SKVL

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