×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Telephone Survey After Call

thread1613-1785822

Telephone Survey After Call

Telephone Survey After Call

(OP)
Hello

We have a UCP100 installed with 14 SIP Trunks and around 30ish LIP handsets. The customer wishes to offer a telephone survey at the end of every call. A simple question that will ask the caller to rate the service of their call in to the business. Does anyone know of a company/product or service that can do this? We need to be able to have a simple monthly report from the survey call too.

UK Based.

Cheers

RE: Telephone Survey After Call

This is something I think you can do with Braxtel that the UK E-LG resell now does?

RE: Telephone Survey After Call

Simple way is to transfer the customer to an auto attendant to select 1 for yes 2 for no , if yes is selected they hit a mailbox with a prompt and they can leave feedback .... its obviously a really basic offering , they would have to run a manual mailbox report for stats....but it would work.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login
Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close