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Telephone Survey After Call

thread1613-1785822

Telephone Survey After Call

Telephone Survey After Call

(OP)
Hello

We have a UCP100 installed with 14 SIP Trunks and around 30ish LIP handsets. The customer wishes to offer a telephone survey at the end of every call. A simple question that will ask the caller to rate the service of their call in to the business. Does anyone know of a company/product or service that can do this? We need to be able to have a simple monthly report from the survey call too.

UK Based.

Cheers

RE: Telephone Survey After Call

This is something I think you can do with Braxtel that the UK E-LG resell now does?

RE: Telephone Survey After Call

Simple way is to transfer the customer to an auto attendant to select 1 for yes 2 for no , if yes is selected they hit a mailbox with a prompt and they can leave feedback .... its obviously a really basic offering , they would have to run a manual mailbox report for stats....but it would work.

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

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