I just replaced an older BCM1000 3.7 with a BCM450 6.0 and although everything works fine, the customer has complained about low volume when he re-records the information mailbox(es) from outside? Nothing has changed with respect to the hardware modules as I put his existing CTM4's and DSM32 modules into the new platform. When you do call in and listen to the recordings that I ported over from the original platform, they have punch, but the information messages accessed by the callers via the CCR tree do seem to be weak with a lot of punch (volume)?? I'm going to try calling in on a SIP trunk that I have connected to see if that shows a difference in volume treatment, but haven't done the programming for that yet. I'll let you know what I found out. I'm just wondering if I might have to change out the older front jacked CTM4's for a GTM8 or something like that to resolve the issue?
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.