×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Call Flow Control to outside number

Call Flow Control to outside number

Call Flow Control to outside number

(OP)
UCX50 5.0

I have an Inbound route to CFC and during the day with *280 in the normal position the calls are handled correctly but with *280 in the Override position I'm trying to get all calls to forward outside the system to an answering service. Is this possible or is there another way of accomplishing this. Thanks for the help.

RE: Call Flow Control to outside number

I do it all the time using a ring group
Have the override option point to a ring group
in the ring group, for the extension add the external number followed by # (1234567890#)
I also add a built in recording (pls-wait-connect-call) for an announcement to insure 2 way audio

RE: Call Flow Control to outside number

If you want just to send the call out without any special treatment, you can add the external number of the answering service as a new Miscellaneous Destination
Description = Answering Service
Dial = 18005550123
and then use this Misc. Destination as the Call Flow Control destination.

RE: Call Flow Control to outside number

(OP)
Two good options. Thanks guys

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close