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Call Flow Control to outside number

thread1812-1785678

Call Flow Control to outside number

Call Flow Control to outside number

(OP)
UCX50 5.0

I have an Inbound route to CFC and during the day with *280 in the normal position the calls are handled correctly but with *280 in the Override position I'm trying to get all calls to forward outside the system to an answering service. Is this possible or is there another way of accomplishing this. Thanks for the help.

RE: Call Flow Control to outside number

I do it all the time using a ring group
Have the override option point to a ring group
in the ring group, for the extension add the external number followed by # (1234567890#)
I also add a built in recording (pls-wait-connect-call) for an announcement to insure 2 way audio

RE: Call Flow Control to outside number

If you want just to send the call out without any special treatment, you can add the external number of the answering service as a new Miscellaneous Destination
Description = Answering Service
Dial = 18005550123
and then use this Misc. Destination as the Call Flow Control destination.

RE: Call Flow Control to outside number

(OP)
Two good options. Thanks guys

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