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Avaya DN Out Calls in Crystal Report not matching raw data on server any suggestions?

Avaya DN Out Calls in Crystal Report not matching raw data on server any suggestions?

Avaya DN Out Calls in Crystal Report not matching raw data on server any suggestions?

(OP)
How does a Crystal report display more DN Out calls than the actual data from the server shows? I am new to working with the back side of the Avaya Aura data so when I pulled the DNOutCalls for a single day and the number of all by agent was vastly smaller than the Avaya CCMS crystal report I was stumped. does anyone have some insights on how the Crystal report could be so different? Thank you!

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