My customer is a busy Dr office. The have a norstar MICS with Call Pilot. They may have 10 people on hold at one time. Patients are complaining or staying on hold with one call and calling again from a different phone, thus tying up another of Dr. lines. They want a to be able to see who has been on hold the longest and get back to them. They didn't like when I told them to hire more staff. An ACD set up won't work in this office. Any suggestions?
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