I'm still learning about the features that a Nortel BCM50 has and I am wondering if this type of system has this feature. There is a store by my house that has a certain Toshiba phone system and over their PA system when ever a certain department needs assistance or whatever, a computer generated voice (silicone sally) will say "customer assistance is needed in the " " department". And if no one shows up, the system will repeat the announcement. Also I assume that you have to push a certain button to get the message played over the PA system. Anyway, the question i'm asking here is can you do this certain "service announcement" feature I guess i'll call it on a Nortel BCM50 phone system? Any advice would be great! And feel free to correct me if the name of this feature is not right from what I said because i'm truly not sure what it's called. Thanks!