IPO 10.0.0.6 Build 3 Call disconnected when answer

karlzre · Mar 13, 2018

Hi,

We just upgraded a customer to IPO 10.0.0.6 Build 3, we also upgrade the Vmpro.

When a call arrive it's send to the VMpro, where we have a assisted transfert, after 15 sec the call goes to another assisted transfert on no answer.

Customer is complaining that regulary when they answer, call is dropped ( it write disconnected on the screen) and they get a tone.

Is this a know bug in this release ?

I've started a sysmon, i'm waiting for the problem appear again.

Xima give us this:

Attendant 00:20
Queue 00:10
Talking 00:00
Autoattendant 00:00
Receiving drop 00:00

in my opinion aftre talking, we shouldn't go back to the attendant...

ACIS - ACSS

IPGuru · Mar 13, 2018

Trunk Type?
Have you looked in system monitor to see the cause of the disconnect (please don't post it here - unless you can reduce it to the absolute minimum (20-30 lines max)?

Assisted transfers are rarely a good idea (but should not be causing this issue), it is better to use the overflow options on the destination group as assisted transfers tie up the VM Port until the call is answered.

Have you consulted your maintainer

Do things on the cheap & it will cost you dear

karlzre · Mar 13, 2018

Hi IPguru,

Trunk Type: SIP
Sysmon, is running waiting for the next time the issue occure.
We are the maintainer.

We will open a case as soon as we have all the data, but i've already ask if anyone here already had the same issue.

ACIS - ACSS

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IPO 10.0.0.6 Build 3 Call disconnected when answer

karlzre

Technical User

IPGuru

Vendor

karlzre

Technical User

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