Generic Questions that maybe someone can answer
Generic Questions that maybe someone can answer
(OP)
Hello all fellow Tek-Tippers,
I have a couple of questions since I am relatively new to the VoIP world and maybe someone will have a few seconds to answer them.
1) I know it is not best practice but can you run the VoIP traffic and normal LAN traffic on the same VLAN/subnet?
2) Assuming the answer is yes...... but you really shouldnt, what do people with soft phones do in their setups? We have almost 50 soft phones in our building and the software doesnt allow it to have its own IP and must use the IP of the host PC.
3) Does anyone have experience with 8x8 Cloud VoIP services? Good, bad, other?
I have a couple of questions since I am relatively new to the VoIP world and maybe someone will have a few seconds to answer them.
1) I know it is not best practice but can you run the VoIP traffic and normal LAN traffic on the same VLAN/subnet?
2) Assuming the answer is yes...... but you really shouldnt, what do people with soft phones do in their setups? We have almost 50 soft phones in our building and the software doesnt allow it to have its own IP and must use the IP of the host PC.
3) Does anyone have experience with 8x8 Cloud VoIP services? Good, bad, other?
Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it NOW.
RE: Generic Questions that maybe someone can answer
By cloud 8x8 VoIP services I assume you mean a hosted system. There are good and bad points about it. We sell both. It relly depends on the size of the system and the desire to have someone else host the hardware (other then the poe switch /router and phones). Usually by the end of 6-12 months you could have paid off an on site system (again depending on size) and owned it as opposed to monthly hosted reoccurring bills.
RE: Generic Questions that maybe someone can answer
Do most companies not use soft phones? Our owner wants everyone to be using soft phones just due to her preference.
Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it NOW.
RE: Generic Questions that maybe someone can answer
you identify the softphone apps that are responsible for signalling and voice and apply the DSCP values
Assuming softphone executable is called softphone.exe , signalling is TCP and RTP is UDP , you can set this
This should at least prioritise the traffic - probably the best you can do for softphone when its living in the data subnet
we prefer hardphones over softphones
Tell them that its their choice but voice quality can never be guaranteed as it can be affected by Data and other apps interferening with the PC performance.
Our recommendations are that softphones are a last resort device ( mobile out of the office or no hardphone available)
If I never did anything I'd never done before , I'd never do anything.....
RE: Generic Questions that maybe someone can answer
1- Windows does what it wants. It doesn't always do what you want.
2- Their softphone client was Google Chrome based. Very finicky.
3- Hosted solution didn't have the features they were used to. The big one was multi-party conferencing. Small ones were call park/pick.
4- Hosted solution had several "unheard of" outages.
Moral of the story- make sure the business is okay with feature limitations and potential service interruptions. Don't let the consultants tell you "everything's going to be okay".
LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, Xpressions, Contact Center
RE: Generic Questions that maybe someone can answer
8x8 has their own app but for it to work with the soft phones it has to work with the Plantronics Hub app so when those two get finicky, all hell breaks loose. Seems to work great with the hard phones though.....
Learning - A never ending quest for knowledge usually attained by being thrown in a situation and told to fix it NOW.