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Logging agents from analog dect sets

Logging agents from analog dect sets

Logging agents from analog dect sets

(OP)
Team hello
i need to log a couple of analog dect handsets as agents but the flash timer does not much with BCM system flash timer.
The dects are analog panasonic cheap ones and there is no menu to change the flash timers.
In theory i have to press flash ro R *904 and then i could login but it is not possible.
Any ideas to manual add the agents - users from the system without the use of the Flash - R key?
i have selected that these 2 agents will be alwways connected to the spesific DN but as far as i know i have to login
once from the analog sets.
Any ideas?

thanks

Nikos

RE: Logging agents from analog dect sets

ICC does not support Analog sets, I do not think Nortel ever did and I am guessing because you need the display for the options.

I bet it would be extremely tedious to use one even if it was supported.

I am curious though do normal feature work like Intercom Flash * 5 (Last No)?

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RE: Logging agents from analog dect sets

(OP)
No i have done it in the past in bcm50r6 i could login analog users and they remain logged in but the timers match with the BCM50R6 times. I will try from another better analog phone to change to something like 600ms and set the same on BCM and try again.

Nikos

RE: Logging agents from analog dect sets

Ok sounds like you are doing something that is not supported I should say.

This is from the BCM 3.7 and 6.0 guides:
"Telephones without a display, such as telephones attached to an analog terminal adapter, cannot be used for Contact Center agent tasks."

However since you had it working did you play with the ATA timer in Set/Capabilities?




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