Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


SoftConsole IM Conection error

SoftConsole IM Conection error

SoftConsole IM Conection error

Hi everyone,

I have installed IP Office 10.1 500 V2 with uc module, onexportal and voicemail pro are running ok, I've installed SoftConsole and running OK, already activated Enable Instant Messaging on preferences but I get always Conected|IM Error. On onexportal it says that IM/Presence server is available, am I missing something? or someone has had this issue before?


RE: SoftConsole IM Conection error

Did you enter the ip address of the UC Module as the IM server in Softconsole?

RE: SoftConsole IM Conection error

Thanks Okkie26,

As far as I know there is no option on SoftConsole to specifie the onexportal addres, only option to activate IM Messaging on Tools-Preferences-Instant Messaging, I do that bus it still stays on status disconected.

RE: SoftConsole IM Conection error

Oh yeah.

You're right.

How do you login the sofrconsole? By extn nr or user name?

RE: SoftConsole IM Conection error

It's by extension, password and IP Office Address.

RE: SoftConsole IM Conection error

What did you enter as the XMPP address and the host domain name of the UC in the One-X portal admin page?

Enter the IP Address or thw FQDN of the UC module here

RE: SoftConsole IM Conection error

Hi Okkie26,

I've just changed thos values of XMPP and the host name to the IP of UCM as you said and it worked, the softconsole is now conected to IM/Presence server, thanks a lot for your help,

Now I gotta go for Web Comunicator haha lets see how it goes

Thanks again,

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close