×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Offsite Forward Button, ICR to HG

Offsite Forward Button, ICR to HG

Offsite Forward Button, ICR to HG

(OP)
Hello All,

I have a customer with an IPO 500V2 Running Embedded Voicemail. Currently the ICR Targets a HG with every Extension in it.

They would like the ability to Forward All Calls to Other Clinics or other Random Destinations

What would be the Best Way to Accomplish this? I need them to be able to Press a Button to Activate the Forward as well as Define where all of the Calls are being Forwarded to.

Only way that is coming to mind is to give the manager a button to set the HG out of service with the Destination being herself. And Another button that is set to "Call Forwarding All" and that is were they would Define the Destination Number. I am thinking there is a better way to accomplish this.

Thank you

RE: Offsite Forward Button, ICR to HG

(OP)
Scratch this post - Figured it out. :D

RE: Offsite Forward Button, ICR to HG

For the sake of people searching the forums at a later date would you mind posting the solution?

RE: Offsite Forward Button, ICR to HG

My guess is to create a dummy sequential huntgroup with dummy user in with a forward UC set to the other clinic

Give users a set Huntgroup out of service/night service button that puts the main huntgroup to look at the dummy huntgroup

Thank you

ACSS (Manieee on a new account)

RE: Offsite Forward Button, ICR to HG

(OP)
WCeightoh: Created Two Buttons on the Managers Extension.

• Button 1: "Activate FWD", Action: Set Hunt Group Night Service
• Button 2: "Define FWD", Action: Set Night Service Destination - This allow them to update the forward number to whatever they please.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close