The problem is incoming callers hear the announcement message but then there is an 11 second delay before they hear "One moment please". Then another ringback cycle (4 rings) is heard before you hear the second announcement that says "You have reached the general mailbox. Please leave your message". The total elapsed time from the first announcement to the actual place where the caller can leave a message is 1:15. By then they've usually hung up. This is a MICS with a StarTalk. I wasn't the one that installed this system. I've worked on Norstar's before but never one with a StarTalk. Any advise on how to shorten the long pause and to eliminate the 2nd ring to the GM?
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