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Polycom Trio 8800 on IPO - not registering

Polycom Trio 8800 on IPO - not registering

Polycom Trio 8800 on IPO - not registering

Hi guys,

So I went to configure 2x Polycom conference phones on our 10.1 Avaya. IP7000 works fine and registers OK. Trio 8800 does have an issue though. I have followed the Avaya manual, even downgraded Trio to the version tested in the document. (Ref: Application Notes for Polycom® RealPresence Trio™ 8800 Conference Phone and Avaya IP Office – Issue 1.0)

The phone would not come up in the SIP monitor/registration at all. Well it comes up as per below on the main monitor: (IP changed for security purposes).
363981114mS SIP Reg/Opt Rx: phone
Via: SIP/2.0/UDP;branch=z9hG4bK5d138aa685CADF8
From: "561" <sip:561@>;tag=509E09B5-4AC6E95B
To: <sip:561@>

But nothing happens.

I can also see this:
358260382mS ERR: TLS:Fatal Error on connection Src= Dst=
358260393mS ERR: TCP Connection error 104 for Src= Dst=

Again, IP700 works fine. I do have communication set to UDP only so not sure where TLS is coming from.

Any ideas? I may be missing something obvious?


RE: Polycom Trio 8800 on IPO - not registering

This is how I have setup mine

Joe W.

FHandw, just expired ACSS (SME)

"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Polycom Trio 8800 on IPO - not registering

Thanks! Was wondering about domain there. Will check in the morning and confirm.


RE: Polycom Trio 8800 on IPO - not registering

It registered! Which is great! Thanks a lot.

I can make and receive calls now but no audio. Any ideas?

RE: Polycom Trio 8800 on IPO - not registering

Fixed it with update to the latest firmware. Thanks all.

Just need to figure out digits pattern now.

RE: Polycom Trio 8800 on IPO - not registering

If you are only using it as a SIP extension on the IPO, then just delete everything in the digit map and let the IPO handle the digit handling.


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