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CallPilot information mailbox

CallPilot information mailbox

CallPilot information mailbox

I have a customer with a CS1000 that would like to forward one of their stations to an "answering service" on their CallPilot (2.01?) on closed hours.

What they would like is for the caller to hear a greeting and then select a menu item: eg. for hours of operation press 1, for directions and address press 2. etc.

Can this be done with this CallPilot in a CS1000? Is there some other option or solution? I think I could do it on a Norstar with a CP100 using CCR or autoattendant.

Thanks for any hints

RE: CallPilot information mailbox

Yes use Callpilot Application builder to make an application can do all that. It downloads from the patch list in ESPL then you just tell it the IP or Host of the CP and login with admin password (would normally use the 000000 account). You can add day and time control, observe the holidays configured in the CP, in the Callpilot manager add an SDN and tie it to the Application. If you are out calling from the application remember to config an RPL and associate it with the SDN to allow the call.

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