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ccr tree to transfer to guest mailbox

ccr tree to transfer to guest mailbox

ccr tree to transfer to guest mailbox

I have a norstar CICS 6.1 s/w and a flash VM with 2.0.10. Ext range of CICS is 200-215, I have assigned guest mailboxes 302 to 306. When a call is answered by the AA, the CCR tree will not transfer to guest mailboxes. Says person not available and plays recording for the path again. If call is answered by receptionist, she can transfer to mailboxes OK. Am I missing something in the creation of guest mailbox, or is there something in the CCR tree that I'm missing.

RE: ccr tree to transfer to guest mailbox

Sounds like you are transferring to a internal set (Trsf, INT, 3XX) instead of mailbox.
Instead you need to select "LEAVE MSG" to mailbox 3XX


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RE: ccr tree to transfer to guest mailbox

The receptionist uses the F986 VM transfer the AA just try's to call a phone not MB. For dialing on AA to a MB the caller needs to add a star before the MB#. *302 then it will go directly to the MB.

RE: ccr tree to transfer to guest mailbox

Thanks, I was transferring to ext instead of lvmsg. Everything is working.

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