I have a client using IPOCC10.1.
We are using jobCodes for every call and client now wants to make a report about JC. What she wants is to find out total time of calls for a specific jobcode / topic or / agent.
So, for example, an agent had 3 calls of JobCode1, 5 calls of JobCode2 etc.. We want to find out the total Time of calls for JobCode1, JC2, JC3 for that agent for each topic..
I didn't see any specific counter for this, so I am asking you if you have any sugestions for this..
Thank you in advance,