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Merlin Legend 7 with 007MLM and getting automated attendant to answer properly

thread688-1784017

Merlin Legend 7 with 007MLM and getting automated attendant to answer properly

Merlin Legend 7 with 007MLM and getting automated attendant to answer properly

(OP)
Customer wishes to have an automated attendant answer all the calls now instead of receptionist. They use a T1/PRI and it is configured with sending 4 digits.

I tried to add a pattern to find the specific four digits and to delete those 4 and then to add 770. When I do that the system answers and it says transferring your call and it rings somewhere, don't know where.

I've gone thru the programming and the right extensions are in 770 and the group is configured properly. At first it was setup for a business schedule. I changed that to MLM and that didn't work either.

Single attendant scenario and it is a Merlin Legend 7.

Suggestions?

RE: Merlin Legend 7 with 007MLM and getting automated attendant to answer properly

That should work, but also try making an adjunct with the 4 digits that you are receiving, covering it to voicemail, and giving it a mailbox with COS of 15

RE: Merlin Legend 7 with 007MLM and getting automated attendant to answer properly

two port voice mail?
ttr traffic?

42

RE: Merlin Legend 7 with 007MLM and getting automated attendant to answer properly

(OP)
I ended up creating a different adjunct, creating a mailbox for it with COS 15 and that worked. Thanks.

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