Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Need music on hold interface...

Need music on hold interface...

Need music on hold interface...

I have just been tasked with getting music on hold for our older Definity G1 PBX.  I have been unceremoniously elected our new Definity adminstrator and am extremely new to the entire system.  After doing some research I have concluded that I need some sort of interface card that we currently don't have in order to utilize hold music.  Any help or pointers about this would be GREATLY appreciated!!!  Thanks in advance

RE: Need music on hold interface...

I am not teribly farmiliar with the definity 1however with the definity g3 the interface is more like a volume regulator that is attached to an analog port. then plugged into a music source. hope this helps.


Please let me know if this was helpful

RE: Need music on hold interface...

This does help except that I'm not sure that I have a free analog port.  I finally talked to someone from Definity and they told me that I needed to "punch down" my music source onto an aux. trunk board, which I also don't think we have.  He said that we needed a 600 Ohm resistor between the board and the music source.  I'm wondering if there is any sort of diagrams or step-by-step instructions out there that anyone can direct me to?  Any help is appreciated.  Thanks!

RE: Need music on hold interface...


RE: Need music on hold interface...

I am sure there is something out there however I wouldnt know where.

But basicaly you will need to get either an aux trunk board or a free analog port. if you purchase the resistor from avaya it will be a little square box with rj45 jacks on either side one will be labeled input and the other output. the easiest way to procede from here is to punch down the free analog port to a regular wall /floor jack and use a standard phone cord to connect the jack to the output end of the resistor.

The other end however is a little more trickey depending on your music source you will need a cable with some sort of audio connector on one end and a rj 11 or 45 connedtor on the other. It is easiest to make this I am sure someone makes them but why spend the money. What I did was take a standard pc audio cable and cut off the end then connect it to the center pair of an rj 45 connector. plug the audio end into the music source and the rj end into the input side of the resistor.

Then some where in the systems options page of your set menues you will find a box that should say somethins like play music on hold from then a blank put the port number here.

There are really strict regulations on the use of copyrighted music on hold so keep this in mind.


Please let me know if this was helpful

RE: Need music on hold interface...

909 a/b coupler available at any telco reseller.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close