×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Avaya WFO 12.0 -Problems with QM Evaluation reporting

thread1409-1783737

Avaya WFO 12.0 -Problems with QM Evaluation reporting

Avaya WFO 12.0 -Problems with QM Evaluation reporting

(OP)
Hi.
A customer of mine has Avaya WFO, ACR and QM, release 12.0. Recently noticed that evaluation reporting does not bring data when dates related to 2018 are requested. The platform was working fine for the last four years. Actually, reports related for dates previous to 2018 are working fine.
Opened a service request at Avaya Support, but in the mean time I´m looking for other oppinions.

I can see new evaluatios have been made during current year.

Thanks in advance.


RE: Avaya WFO 12.0 -Problems with QM Evaluation reporting

(OP)
Hi guys. Found a solution and I want to share it with you

Seems like the database has a limit parameter. In case you experience a failure like mine, all you have to do is running this script:

USE CentralDWH
GO
EXEc job_fill_time_by_hour @from_time = NULL, @fill_interval_in_years = 25


Best regards.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!
Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close