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Lot of noise when listen to IVR
3

Lot of noise when listen to IVR

Lot of noise when listen to IVR

(OP)
I just installed a new v10.1 IPOCC server and IPO500v2 10.1. When the call goes into IVR playing the wave file, it gets very bad noise and the speed does not sounds right either. It is not the wave file issue as I can hear it clearly from voicemail pro and I also tried the wave files coming with the IPOCC disk. The SIP extension to IPO is set to G711A & G711U as default.


RE: Lot of noise when listen to IVR

Is the quality better if you listen to the exact same .wav file inside a default announcement instead of an IVR script?

RE: Lot of noise when listen to IVR

(OP)
Yes ... and when you listen to it internally (dial topic number locally) the announcement voice is very clear. This issues occur just when use it externally from IPO.

Thanks

RE: Lot of noise when listen to IVR

2
It's a known issue.

A workaround is to import the .wav file as an announcement and then take the file it creates in C:\ProgramData\Avaya\IPOCC\VoiceFiles and use that in the IVR.

"Trying is the first step to failure..." - Homer

RE: Lot of noise when listen to IVR

(OP)
I try it but nothing change ...
The problem just when calling it from outside from inside the announcement is very clear .

RE: Lot of noise when listen to IVR

Why don't you ask Bop2018, he strangely enough seems to have the exact same problem you have.... ;D

RE: Lot of noise when listen to IVR

(OP)
I see it but there is no answer in his thread .

RE: Lot of noise when listen to IVR

Yeah right^^

RE: Lot of noise when listen to IVR

Unfortunately no ...
I think it's a network issue.

Thanks

RE: Lot of noise when listen to IVR

maybe it's network issues ..

RE: Lot of noise when listen to IVR

Some times when dial topic number locally you can hear the aƱnouncement very clear..and some times not. But when calling from outside always the announcement voice is very poor and bad quality.

RE: Lot of noise when listen to IVR

...

RE: Lot of noise when listen to IVR

Network issue for sure

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