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Can't log in to any mailboxes

Can't log in to any mailboxes

Can't log in to any mailboxes

I recently installed an IP Office R9 Basic for a customer. When I tried to log in to one extension's mailbox, I was able to enter the extension number but received log in incorrect message. Went into manager and changed the password and tried again. Got the same message so I changed it again. On the third attempt I got the same message but this time I received it when I put in the extension number. Thinking that I might have been locked out I tried several other extensions and received the same incorrect login message when I entered the extension number. Rebooted system but problem remained. Any ideas on how to resolve this? Thanks.

Larry Reid
Reid Telesys Communications

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