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CallPilot call volume report

CallPilot call volume report

CallPilot call volume report

(OP)
Hello,
I don't have callpilot reporter installed. I just wanted to quickly see our usage for last week, and there are two reports that have differing outputs. I'm sure for good reason, I just don't know why, or which would be more accurate, assuming I just wanted to see how many calls came in and where they got routed to and assuming that all calls where handled by the CCR.

CCR Tree Usage

CODE -->

Path	Type	Description	Dest	Fri	Sat	Sun	Mon	Tue	Wed	Thu
----	----	-----------	----	---	---	---	---	---	---	---
0	Menu	WARN No alt rec		442	278	274	466	471	453	439
1	Xfer	Ext 786			16	4	2	12	21	10	11
2	Xfer	Ext 787			2	0	2	3	3	5	1
3	Xfer	Ext 788			3	1	2	2	8	3	3
4	Xfer	Ext 789			1	0	0	1	4	1	4
5	Xfer	Ext 790			1	0	1	2	2	1	0
6	Xfer	Ext 792			18	5	5	20	17	29	10
7	Xfer	Ext 792			340	234	236	354	346	333	345

		Total Calls		823	522	522	860	872	835	813 
Does that mean that on Friday, 442 callers pressed "0", and 340 pressed "7", and that there were actually 823 separate calls in total? I understand that there may be some repeats in there and it doesn't have to be exact.

The other report, Port Usage/Call Handling, shows this:

CODE -->

All Calls
No. of calls		431	270	262	454	436	430	414
Total duration (min)	208	110	120	208	247	208	214
Avg. duration (min)	0.5	0.4	0.5	0.5	0.6	0.5	0.5 

RE: CallPilot call volume report

No
Path 0 is the second part of the main greeting in Auto Attendant....where Greeting £1 is most likely the first part.
i.e:
Greeting 1 - Thank you for calling ABC
Path 0 - for Sales Press 1, Shipping press 2...etc

Since Path 0 (on Monday) is 442 and All calls is 431 I am guessing 11 people hung up or entered the ext number or Option number they already knew before Path 0 greeting kicked in.

You should post which Callpilot you have in future when posting....looks like 100 or 150.

You can add me to Linked In below.



________________________________________

Add me to LinkedIN


=----(((((((((()----=
www.curlycord.com
Toronto, CAN

RE: CallPilot call volume report

(OP)
Thank you! That makes sense. Sorry, I will give more info next time (FWIW it is a 100).

I'll just use the Port Usage/Call Handling report, then.

RE: CallPilot call volume report

I thought there was key code to see beyond only one week week but I do not see one on my list.

________________________________________

Add me to LinkedIN


=----(((((((((()----=
www.curlycord.com
Toronto, CAN

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