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IPOCC 10.1 and Voice Quality

IPOCC 10.1 and Voice Quality

IPOCC 10.1 and Voice Quality

(OP)
Hi ...

I have completed Installation IPOCC 10.1 and Configure task flow, when dial the topic number internally I can hear the voice and there is no problems, when set the topic number in ICR and dial the customer number show that there is a voice quality issues on the voice ?



Any Idea Why ?

RE: IPOCC 10.1 and Voice Quality

(OP)
Hi ..

Is this because VCM, only I have Combo card.

SysMon:

19:56:28 35178082mS SIP Tx: TCP 192.168.100.20:4140 -> 192.168.100.12:5100
BYE sip:350@192.168.100.12:5100;transport=tcp;transport=tcp;avaya-sc-enabled SIP/2.0
Via: SIP/2.0/TCP 192.168.100.20:5060;rport;branch=z9hG4bK650a3fc23b170bd5ec768f84f5a45e9a
From: <sip:0789801140@dinarak.local>;tag=bf27559e0182db38
To: <sip:7050@dinarak.local;transport=tcp;avaya-sc-enabled>;tag=-2b22f3775a55019b5c856f38_T192.168.100.12
Call-ID: 6c015ef466afb9cddec4fae29c2fac9b
CSeq: 1588546986 BYE
Contact: <sip:0789801140@192.168.100.20:5060;transport=tcp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Reason: Q.850;cause=16;text="Normal call clearing"
User-Agent: IP Office 10.1.0.1.0 build 3
Content-Length: 0

19:56:28 35178082mS CMExtnEvt: IPOCC SIP: CMExtnHandler::SetCurrent( id: 2894->0 )
19:56:28 35178083mS CMCallEvt: c0a8641400000b4e 251.2894.0 -1 IPOCC SIP.-1: StateChange: END=X CMCSCompleted->CMCSDelete
19:56:28 35178083mS CMCallEvt: c0a8641400000b4e 251.2894.0 -1 BaseEP: DELETE CMEndpoint f177e348 TOTAL NOW=1 CALL_LIST=0
19:56:28 35178083mS CMCallEvt: END CALL:609 (f177de24)
19:56:28 35178084mS CMCallEvt: c0a8641400000b4c 1.26.1 -1 BaseEP: DELETE CMEndpoint f17b373c TOTAL NOW=0 CALL_LIST=0
19:56:28 35178086mS CMMap: PCG::UnmapBChan pcp[70]b1r0 cp_b f5610d60 other_cp_b f564edec
19:56:28 35178086mS CMMap: a=2.18 b=1.5 M02
19:56:28 35178086mS PRN: rtpRelayFilter close rc: 0 rtpRelayId: 1
19:56:28 35178086mS CMMap: PlatformConnectionAudioSAP::DisconnectRtpFilter rtpRelayId: 1 Close success
19:56:28 35178087mS H323Evt: SESS 201 SetOperational local 192.168.100.20:46750 remote 192.168.100.12:49428 to 0
19:56:28 35178087mS CMMap: PCG::UnmapBChan pcp[133]b0r1 cp_b 0 other_cp_b 0
19:56:28 35178087mS H323Evt: SESS 201: RTP(END): 192.168.100.20/46750 192.168.100.12/49428 CODEC=Alaw64K(4) PKTSZ=160 RFC2833=on AGE=20194 SENT=1000 RECV=1013 RTdelay=0 jitter=0 loss=0 remotejitter=0 remoteloss=0
19:56:28 35178088mS CMMap: a=2.18 b=0.0 Mapper::FreeCodec freed CMRTVocoder(f5607ab4) resource busy 1, total 10
19:56:28 35178091mS SIP Rx: TCP 192.168.100.12:5100 -> 192.168.100.20:4140
SIP/2.0 200 OK
From: <sip:0789801140@dinarak.local>;tag=bf27559e0182db38
To: <sip:7050@dinarak.local;transport=tcp;avaya-sc-enabled>;tag=-2b22f3775a55019b5c856f38_T192.168.100.12
Call-ID: 6c015ef466afb9cddec4fae29c2fac9b
CSeq: 1588546986 BYE
Via: SIP/2.0/TCP 192.168.100.20:5060;branch=z9hG4bK650a3fc23b170bd5ec768f84f5a45e9a
User-Agent: Avaya CIE/IPOCC 10.1.1.0
Content-Length: 0

19:56:28 35178134mS RES: Tue 9/1/2018 19:56:28 FreeMem=59528604 Heap=58863872(2) Cache=664732 MemObjs=10222(Max 12371) CMMsg=8(9) ASN=6 Buff=5200 1356 1000 7404 5 Links=54890(55204) BTree=794(1473) CB=6056 CPU=11.80% CPUStats=12.02%/10/13/1846/13982/29
037/00.51%/0/02.91% MCR=0 MCW=0 DEV=0
19:56:28 35178134mS RES2: IP 500 V2 10.1.0.1.0 build 3 Tasks=57 RTEngine=0 CMRTEngine=0 ExRTEngine=0 Timer=11+71 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=1 SSA=0 TCP=41(TLS=7 OFF=0) TAPI=1 Partner=8 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034
19:56:28 35178135mS RES4: XML MemObjs=8 PoolMem=5796992(3) FreeMem=5784872(0) HeapUsed=12120
19:56:28 35178135mS RES5: CLog MemObjs=659 FreePoolMem(Objs)=2132(41) TotalMem=36400 StringsTotalMem=103600
19:56:30 35180083mS CMExtnEvt: IPOCC SIP: Recover Timer reason=CMTRWrapUp
19:56:30 35180083mS CMExtnEvt: v=0 State, new=Idle old=PortRecoverDelay,0,0,IPOCC SIP

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.20 (Dinark)] **********
19:56:31 35181046mS PRN: Monitor Status IP 500 V2 10.1.0.1.0 build 3
19:56:31 35181046mS PRN: LAW=A PRI=1, BRI=0, ALOG=4, VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=1 VMAIL=1(VER=3 TYP=1) 1-X=0 CALLS=0(TOT=609)
19:56:39 35189668mS H323Evt: Recv: RegistrationRequest 192.168.100.124; Extn(124), time since last RRQ-KA 55005, Endpoints registered: 16; Endpoints in registration: 0

********** SysMonitor v10.1.0.1.0 build 3 [connected to 192.168.100.20 (Dinark)] **********
19:56:43 35193202mS PRN: Monitor Status IP 500 V2 10.1.0.1.0 build 3
19:56:43 35193202mS PRN: LAW=A PRI=1, BRI=0, ALOG=4, VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=1 VMAIL=1(VER=3 TYP=1) 1-X=0 CALLS=0(TOT=609)



Thanks

RE: IPOCC 10.1 and Voice Quality

(OP)
Hello ... any idea why when play announcement from outside hear thus bad quality while when hear it from inside the announcement voice is very clear.

RE: IPOCC 10.1 and Voice Quality

I have the same issue ... did you find a solution ?

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