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Press Zero at intercom not going to correct phone

Press Zero at intercom not going to correct phone

Press Zero at intercom not going to correct phone

(OP)
Our receptionist was using an ip2004 phone for last 5 years or so. Started to have issues with it more often so I hard wired back up 7324, made dn change and then unregistered the ip phone from system. But now when you press 0 from any phone it calls the old ip phone extension. I can't find how to fix this in Business Element Manager?

Also, after changing the DN's all sets still have the old extension as the control set, any way to change that in bulk?

RE: Press Zero at intercom not going to correct phone

In Element Manager, look under Configuration first.
Find the "Telephony" tab and then the "Dialing Plan". In there is a "General" area.

This is where you change the extension number for direct dial calls such as "0".

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
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RE: Press Zero at intercom not going to correct phone

(OP)
that was it, I appreciate it. Thanks

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