×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

remotely accessing voicemail

remotely accessing voicemail

remotely accessing voicemail

(OP)
Hi All.

Little question here.

I have a customer who wants to remotely access their voicemail. They have an IP Office (IP Office mode), and in the documentation I was looking at it said that you need to press 8 when the greeting is playing.

I made sure that the user is set up for remote access (have a voicemail password). It has been initialized.

I call in, get transferred to the extension. It rings 3 times, get my greeting, press 8 while the greeting is playing, and it continues playing. When the greeting is finished, I press 8 and it says "Message too short. Deleted. Goodbye."

Any ideas?

Regards

RE: remotely accessing voicemail

You might try *7.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: remotely accessing voicemail

Why not enter an incomming route to destination VoiceMail ?

RE: remotely accessing voicemail

(OP)
Hi all.

Answering questions in no specific order.

a) the incoming call route suggestion - customer didn't want to tie up one of their lines for this.
b) will try *7 and advise.

I did however tell them to do something like this:

Since they have a short code for anonymous voicemail (<short code> feature voicemail collect TN: "?")
Person calls in, gets reception, she transfers to the short code. Says it works fine for them.

I have set up the auto attendant to allow dialling the short code as well.

Regards

RE: remotely accessing voicemail

What version of IP Office ?

RE: remotely accessing voicemail

Don't want to tie up a line, what do you think you are doing by calling your mailbox and transferring out of, do as suggested. Build an incoming call route pointing to voicemail

RE: remotely accessing voicemail

(OP)
Hi All

ndoubrava: I am running 9.1.11.xxx
joe2938: What I am trying to do, based on the knowledgebase, is call in to a receptionist, the receptionist transfers to "my" extension. When my greeting starts, you should be able to dial 8, and get "Please enter your password.." to access the voicemails for the user.

Note: I tried *7 and 8 when the voicemail picks up, and I can't break out to the point where you can enter your password.

Regards

RE: remotely accessing voicemail

yes I understand but are you not tying up a line calling your receptionist and then being transfered to your mailbox and then trying to transfer out. Much easier to just build an incoming call route that goes to the voicemail system

RE: remotely accessing voicemail

If it is embedded it is **7, I guess you never mentioned what VM you're using.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: remotely accessing voicemail

yes he did mention it

RE: remotely accessing voicemail

Create a shortcode lik *99/?"Anonymous"/Voicemail Collect

Set the system greeting breakout 0, 2 or 3 to *99

RE: remotely accessing voicemail

intrigrant that's a great work around.
Is this embedded or vm pro running in ip office mode ?

RE: remotely accessing voicemail

After re-reading the thread I think the problem may be it is embedded using IP Office mode. It doesn't look like it supports re-login like intuity mode (we never use IP Office mode due to it's limitations)

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: remotely accessing voicemail

We never use Intuity due to its silly and endless prompts telling what to do. We are no fools from across the ocean.....

RE: remotely accessing voicemail

Yeah, I HATE intuity...

I only use it when I have to (outcalling)

RE: remotely accessing voicemail

These dang Yankees need to be lead by the hand, and like voice prompts, so it's like every cell phone they will ever use. And it makes it a little easier for our help desk people since most Avaya VM is based on Intuity. *7 works for remote login for Partners, Ledgends, Magix, IP Office VM Pro, Embedded is the odd man out. Thankfully there is visual voice... rednose

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: remotely accessing voicemail

Intuity is available for embedded voicemail also.

RE: remotely accessing voicemail

Still the odd man out with the **7 re-login for Intuity mode, and no remote login for IP office mode.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: remotely accessing voicemail

I have used both and Intuity is far superior to IP Office mode, That's why Audix, cmm messaging and Avaya Aura Messaging are all based on it!!!!

RE: remotely accessing voicemail

Quote (joe2938)

I have used both and Intuity is far superior to IP Office mode

try setting the announcements on a group in VM Pro using Intuity then smile

also Intuity mode may be superior (in that it can do more) but it is also far more complicated for the user.
if they don't need Intuity only features & have not come from an Intuity background then IP Office mode is often the more sensible choice.

Again it is back to choosing the correct tool for the correct job.


Do things on the cheap & it will cost you dear

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close