×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Communicator Works Internally, Not Externally

Communicator Works Internally, Not Externally

Communicator Works Internally, Not Externally

(OP)
Guys,

I have a site that I setup Communicator and it works in the office, but not remotely over VPN. I have enabled Remote SIP Extension and enable Remote Worker. System is IP500v2 R.10.0.4. The customer seems to have done a thorough job of checking firewalls and such, but still not working. I see the message about No public address provisioned, but I don't know that that means.

Any ideas.

Thank you,

Successful login from the Voicemail Pro server -

2017-12-20T11:07:04 1016373814mS Sip: SipTCPUser 1744 incoming f16d7960 created local 10.122.30.7:5060 remote 10.122.30.6:64893 list size 1
2017-12-20T11:07:04 1016373820mS SIP Rx: TCP 10.122.30.6:64893 -> 10.122.30.7:5060
REGISTER sip:10.122.30.7 SIP/2.0
From: sip:627@10.122.30.7;tag=6304ed4e5a3a8aa71d20dfe_F62710.122.30.6
To: sip:627@10.122.30.7
Call-ID: 1_-58687d6b27d54a0e1d20d40_R@10.122.30.6
CSeq: 1 REGISTER
Via: SIP/2.0/TCP 10.122.30.6:64893;branch=z9hG4bK1_-58687d6b30751af41d22004_R627
Content-Length: 0
Max-Forwards: 70
Contact: <sip:627@10.122.30.6:64893;transport=tcp>;q=1;expires=900;reg-id=1;+sip.instance="<urn:uuid:c16d2937-ecec-55c4-9fa4-51f05032a01a>"
Allow: INVITE,CANCEL,BYE,ACK,SUBSCRIBE,NOTIFY,MESSAGE,INFO,PUBLISH,REFER,UPDATE
User-Agent: Avaya Flare Engine/2.0.0 (Engine GA-2.0.0.18; Windows NT Server 6.2, 64-bit)
Supported: eventlist, replaces, vnd.avaya.ipo

2017-12-20T11:07:04 1016373822mS SIP Reg/Opt Rx: phone
REGISTER sip:10.122.30.7 SIP/2.0
From: sip:627@10.122.30.7;tag=6304ed4e5a3a8aa71d20dfe_F62710.122.30.6
To: sip:627@10.122.30.7
Call-ID: 1_-58687d6b27d54a0e1d20d40_R@10.122.30.6
CSeq: 1 REGISTER
Via: SIP/2.0/TCP 10.122.30.6:64893;branch=z9hG4bK1_-58687d6b30751af41d22004_R627
Content-Length: 0
Max-Forwards: 70
Contact: <sip:627@10.122.30.6:64893;transport=tcp>;q=1;expires=900;reg-id=1;+sip.instance="<urn:uuid:c16d2937-ecec-55c4-9fa4-51f05032a01a>"
Allow: INVITE,CANCEL,BYE,ACK,SUBSCRIBE,NOTIFY,MESSAGE,INFO,PUBLISH,REFER,UPDATE
User-Agent: Avaya Flare Engine/2.0.0 (Engine GA-2.0.0.18; Windows NT Server 6.2, 64-bit)
Supported: eventlist, replaces, vnd.avaya.ipo

2017-12-20T11:07:04 1016373823mS Sip: SIPDialog f16b11dc created, dialogs 1 txn_keys 1
2017-12-20T11:07:04 1016373824mS Sip: SIP REG: LAN(10.122.30.7) has no public address provisioned for remote worker
2017-12-20T11:07:04 1016373825mS SIP Reg/Opt Tx: phone
SIP/2.0 401 Unauthorized
Via: SIP/2.0/TCP 10.122.30.6:64893;branch=z9hG4bK1_-58687d6b30751af41d22004_R627
From: <sip:627@10.122.30.7>;tag=6304ed4e5a3a8aa71d20dfe_F62710.122.30.6
Call-ID: 1_-58687d6b27d54a0e1d20d40_R@10.122.30.6
CSeq: 1 REGISTER
User-Agent: IP Office 10.0.0.4.0 build 5
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
WWW-Authenticate: Digest nonce="42e7db5028a5d34f505d",realm="ipoffice",algorithm=MD5
Supported: timer,vnd.avaya.ipo
Server: IP Office 10.0.0.4.0 build 5
To: <sip:627@10.122.30.7>;tag=2bcadfcc6414995c
Content-Length: 0

2017-12-20T11:07:04 1016373825mS SIP Tx: TCP 10.122.30.7:5060 -> 10.122.30.6:64893
SIP/2.0 401 Unauthorized
Via: SIP/2.0/TCP 10.122.30.6:64893;branch=z9hG4bK1_-58687d6b30751af41d22004_R627
From: <sip:627@10.122.30.7>;tag=6304ed4e5a3a8aa71d20dfe_F62710.122.30.6
Call-ID: 1_-58687d6b27d54a0e1d20d40_R@10.122.30.6
CSeq: 1 REGISTER
User-Agent: IP Office 10.0.0.4.0 build 5
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
WWW-Authenticate: Digest nonce="42e7db5028a5d34f505d",realm="ipoffice",algorithm=MD5
Supported: timer,vnd.avaya.ipo
Server: IP Office 10.0.0.4.0 build 5
To: <sip:627@10.122.30.7>;tag=2bcadfcc6414995c
Content-Length: 0

2017-12-20T11:07:04 1016373830mS SIP Rx: TCP 10.122.30.6:64893 -> 10.122.30.7:5060
REGISTER sip:10.122.30.7 SIP/2.0
From: sip:627@10.122.30.7;tag=6304ed4e5a3a8aa71d20dfe_F62710.122.30.6
To: sip:627@10.122.30.7
Call-ID: 1_-58687d6b27d54a0e1d20d40_R@10.122.30.6
CSeq: 2 REGISTER
Via: SIP/2.0/TCP 10.122.30.6:64893;branch=z9hG4bK2_-58687d5b-6ef9f9aa1d21ff6_R627
Content-Length: 0
Max-Forwards: 70
Contact: <sip:627@10.122.30.6:64893;transport=tcp>;q=1;expires=900;reg-id=1;+sip.instance="<urn:uuid:c16d2937-ecec-55c4-9fa4-51f05032a01a>"
Allow: INVITE,CANCEL,BYE,ACK,SUBSCRIBE,NOTIFY,MESSAGE,INFO,PUBLISH,REFER,UPDATE
User-Agent: Avaya Flare Engine/2.0.0 (Engine GA-2.0.0.18; Windows NT Server 6.2, 64-bit)
Supported: eventlist, replaces, vnd.avaya.ipo
Authorization: Digest username="627",realm="ipoffice",nonce="42e7db5028a5d34f505d",uri="sip:10.122.30.7",response="8b70b8108ad0639288899ce15d350177"

2017-12-20T11:07:04 1016373833mS SIP Reg/Opt Rx: phone
REGISTER sip:10.122.30.7 SIP/2.0
From: sip:627@10.122.30.7;tag=6304ed4e5a3a8aa71d20dfe_F62710.122.30.6
To: sip:627@10.122.30.7
Call-ID: 1_-58687d6b27d54a0e1d20d40_R@10.122.30.6
CSeq: 2 REGISTER
Via: SIP/2.0/TCP 10.122.30.6:64893;branch=z9hG4bK2_-58687d5b-6ef9f9aa1d21ff6_R627
Content-Length: 0
Max-Forwards: 70
Contact: <sip:627@10.122.30.6:64893;transport=tcp>;q=1;expires=900;reg-id=1;+sip.instance="<urn:uuid:c16d2937-ecec-55c4-9fa4-51f05032a01a>"
Allow: INVITE,CANCEL,BYE,ACK,SUBSCRIBE,NOTIFY,MESSAGE,INFO,PUBLISH,REFER,UPDATE
User-Agent: Avaya Flare Engine/2.0.0 (Engine GA-2.0.0.18; Windows NT Server 6.2, 64-bit)
Supported: eventlist, replaces, vnd.avaya.ipo
Authorization: Digest username="627",realm="ipoffice",nonce="42e7db5028a5d34f505d",uri="sip:10.122.30.7",response="8b70b8108ad0639288899ce15d350177"

2017-12-20T11:07:04 1016373834mS Sip: SIP REG: LAN(10.122.30.7) has no public address provisioned for remote worker
2017-12-20T11:07:04 1016373835mS PRN: Created simultaneous sip extension f16afe60 extn number 627
2017-12-20T11:07:04 1016373835mS Sip: SIP REG: CreateSimultExtn for Flare 627, resilient 0
2017-12-20T11:07:04 1016373836mS Sip: SIP REG: ACW client is using ip address instead of domain, resiliency will not be available
2017-12-20T11:07:04 1016373837mS SIP Reg/Opt Tx: phone
SIP/2.0 200 OK
Via: SIP/2.0/TCP 10.122.30.6:64893;branch=z9hG4bK2_-58687d5b-6ef9f9aa1d21ff6_R627
From: <sip:627@10.122.30.7>;tag=6304ed4e5a3a8aa71d20dfe_F62710.122.30.6
Call-ID: 1_-58687d6b27d54a0e1d20d40_R@10.122.30.6
CSeq: 2 REGISTER
User-Agent: IP Office 10.0.0.4.0 build 5
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
Contact: <sip:627@10.122.30.6:64893;transport=tcp>
Content-Type: application/vnd.avaya.ipo
Date: Wed, 20 Dec 2017 16:07:04 GMT
Expires: 180
Supported: timer,vnd.avaya.ipo
Server: IP Office 10.0.0.4.0 build 5
To: <sip:627@10.122.30.7>;tag=e23d0b10737eaa1a
Content-Length: 445

<ipo>
onex_server="0.0.0.0";
username="NeilSoftPh";
username_twin="&0.NeilSoftPh";
voicemail_collect="VM.627";
video="1";
obtain_contacts_from_ipo="0";
conferencing="1";
conf_server="ConfServer@10.122.30.7";
conf_server_adhoc="ConfAdhoc";
transfer="1";
extended_mwi="1";
video_capable="1";
blind_transfer="1";
auto_ans="1";
change_password="1";
xmpp_group="1";
backup_ipoffice_server="0.0.0.0";
rfc2833_payload="101";
</ipo>

Unsuccessful Remote Login Attempt -

2017-12-20T09:34:18 1010807340mS Sip: SipTCPUser 1737 incoming f16d7960 created local 10.122.30.7:5060 remote 10.1.4.63:56430 list size 1
2017-12-20T09:34:18 1010807355mS SIP Rx: TCP 10.1.4.63:56430 -> 10.122.30.7:5060
REGISTER sip:10.122.30.7 SIP/2.0
From: sip:627@10.122.30.7;tag=-a207355a3a70cd5f77de7c_F62710.1.4.63
To: sip:627@10.122.30.7
Call-ID: 1_53d6d3e-5e7775925f77de2c_R@10.1.4.63
CSeq: 15 REGISTER
Via: SIP/2.0/TCP 10.1.4.63:56189;branch=z9hG4bK1_54d77f83e1e34545f87ee02_R627
Content-Length: 0
Max-Forwards: 70
Allow: INVITE,CANCEL,BYE,ACK,SUBSCRIBE,NOTIFY,MESSAGE,INFO,PUBLISH,REFER,UPDATE
User-Agent: Avaya Flare Engine/2.0.0 (Engine GA-2.0.0.18; Windows NT 6.1, 64-bit)
Supported: eventlist, replaces, vnd.avaya.ipo
Contact: <sip:627@10.1.4.63:56430;transport=tcp>;q=1;expires=900;reg-id=1;+sip.instance="<urn:uuid:14f87de7-794c-58ae-b836-e1a3ad8c075c>"

2017-12-20T09:34:18 1010807357mS SIP Reg/Opt Rx: phone
REGISTER sip:10.122.30.7 SIP/2.0
From: sip:627@10.122.30.7;tag=-a207355a3a70cd5f77de7c_F62710.1.4.63
To: sip:627@10.122.30.7
Call-ID: 1_53d6d3e-5e7775925f77de2c_R@10.1.4.63
CSeq: 15 REGISTER
Via: SIP/2.0/TCP 10.1.4.63:56189;branch=z9hG4bK1_54d77f83e1e34545f87ee02_R627
Content-Length: 0
Max-Forwards: 70
Allow: INVITE,CANCEL,BYE,ACK,SUBSCRIBE,NOTIFY,MESSAGE,INFO,PUBLISH,REFER,UPDATE
User-Agent: Avaya Flare Engine/2.0.0 (Engine GA-2.0.0.18; Windows NT 6.1, 64-bit)
Supported: eventlist, replaces, vnd.avaya.ipo
Contact: <sip:627@10.1.4.63:56430;transport=tcp>;q=1;expires=900;reg-id=1;+sip.instance="<urn:uuid:14f87de7-794c-58ae-b836-e1a3ad8c075c>"

2017-12-20T09:34:18 1010807358mS Sip: SIPDialog f16b11dc created, dialogs 1 txn_keys 1
2017-12-20T09:34:18 1010807358mS Sip: SIP REG: LAN(10.122.30.7) has no public address provisioned for remote worker
2017-12-20T09:34:18 1010807360mS SIP Reg/Opt Tx: phone
SIP/2.0 401 Unauthorized
Via: SIP/2.0/TCP 10.1.4.63:56189;branch=z9hG4bK1_54d77f83e1e34545f87ee02_R627
From: <sip:627@10.122.30.7>;tag=-a207355a3a70cd5f77de7c_F62710.1.4.63
Call-ID: 1_53d6d3e-5e7775925f77de2c_R@10.1.4.63
CSeq: 15 REGISTER
User-Agent: IP Office 10.0.0.4.0 build 5
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
WWW-Authenticate: Digest nonce="d48b14dd3ec91cafc504",realm="ipoffice",algorithm=MD5
Supported: timer,vnd.avaya.ipo
Server: IP Office 10.0.0.4.0 build 5
To: <sip:627@10.122.30.7>;tag=7ff320de56b7e4ec
Content-Length: 0

2017-12-20T09:34:18 1010807360mS SIP Tx: TCP 10.122.30.7:5060 -> 10.1.4.63:56430
SIP/2.0 401 Unauthorized
Via: SIP/2.0/TCP 10.1.4.63:56189;branch=z9hG4bK1_54d77f83e1e34545f87ee02_R627
From: <sip:627@10.122.30.7>;tag=-a207355a3a70cd5f77de7c_F62710.1.4.63
Call-ID: 1_53d6d3e-5e7775925f77de2c_R@10.1.4.63
CSeq: 15 REGISTER
User-Agent: IP Office 10.0.0.4.0 build 5
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
WWW-Authenticate: Digest nonce="d48b14dd3ec91cafc504",realm="ipoffice",algorithm=MD5
Supported: timer,vnd.avaya.ipo
Server: IP Office 10.0.0.4.0 build 5
To: <sip:627@10.122.30.7>;tag=7ff320de56b7e4ec
Content-Length: 0

RE: Communicator Works Internally, Not Externally

If you're using VPN you don't need to enable remote extension.

"Trying is the first step to failure..." - Homer

RE: Communicator Works Internally, Not Externally

Sound as if some NAT is in place over the VPN connection.

RE: Communicator Works Internally, Not Externally

(OP)
I checked with the customer and it looks like they are using NAT over their VPN. If so, what is the resolution?

Thank you,

RE: Communicator Works Internally, Not Externally

Disable NAT?

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close