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International Dialing Setup on AVAYA CM G3 Version V16

International Dialing Setup on AVAYA CM G3 Version V16

International Dialing Setup on AVAYA CM G3 Version V16

(OP)
I have set up international dialing on my CM but when i dial the test number 01161396694916, the call fails what am i missing. thanks in advance for the help.

ARS DIGIT ANALYSIS REPORT

ARS DIGIT ANALYSIS REPORT

Location: all

Dialed Total Route Call Node ANI
String Min Max Pattern Type Number Req

0 1 1 1 op n
0 2 2 3 op n
0 8 8 1 op n
0 11 11 1 op n
01 9 17 deny iop n
011 10 23 3 intl n


Pattern Number: 3 Pattern Name: International
SCCAN? n Secure SIP? n
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 299 5 n user
2: 300 5 n user
3: 301 5 n user
4: 5 3 n user
5: n user
6: n user

BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR
0 1 2 M 4 W Request Dgts Format
Subaddress
1: y y y y y n n rest unk-unk next
2: y y y y y n n rest unk-unk next
3: y y y y y n n rest unk-unk rehu
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none

RE: International Dialing Setup on AVAYA CM G3 Version V16

what does a trace show?

RE: International Dialing Setup on AVAYA CM G3 Version V16

(OP)

time data

11:56:04 TRACE STARTED 12/28/2017 CM Release String cold-03.0.141.0-22506
11:56:05 G711MU ss:off ps:20
rgn:1 [192.168.163.248]:2802
rgn:1 [192.168.162.233]:2526
11:56:08 short inter-digit delay due to overlapping entries cid 0x282f
11:56:08 dial 901161396694916# route:ARS
11:56:08 term trunk-group 299 cid 0x282f
11:56:08 dial 901161396694916# route:ARS
11:56:08 route-pattern 3 preference 1 location 1/ALL cid 0x282f
11:56:08 seize trunk-group 299 member 205 cid 0x282f
11:56:08 Calling Number & Name NO-CPNumber NO-CPName
11:56:08 SIP>INVITE sip:01161396694916@emblem.emblemhealth.com SIP/2
11:56:08 SIP>.0
11:56:08 Call-ID: 03cd36b58ede71e633586365ce00
11:56:08 Setup digits 01161396694916

RE: International Dialing Setup on AVAYA CM G3 Version V16

where is the rest of the trace?

RE: International Dialing Setup on AVAYA CM G3 Version V16

(OP)
Sorry Joe,


time data
11:56:08 Calling Number & Name

11:56:08 Proceed trunk-group 299 member 205 cid 0x282f
11:56:08 SIP>ACK sip:01161396694916@emblem.emblemhealth.com SIP/2.0
11:56:08 Call-ID: 03cd36b58ede71e633586365ce00
11:56:08 denial event 1166: Unassigned number D1=0x9f19 D2=0x1
11:56:08 route-pattern 3 preference 1 location 1/ALL unavailable cid 0x282f
11:56:08 dial 901161396694916# route:ARS
11:56:08 term trunk-group 300 cid 0x282f
11:56:08 dial 901161396694916# route:ARS
11:56:08 route-pattern 3 preference 2 location 1/ALL cid 0x282f
11:56:08 seize trunk-group 300 member 99 cid 0x282f
11:56:08 Calling Number & Name NO-CPNumber NO-CPName
11:56:08 SIP>INVITE sip:01161396694916@emblem.emblemhealth.com SIP/2
11:56:08 SIP>.0
11:56:08 Call-ID: 03cd36b58ede71ea33586365ce00
11:56:08 Setup digits 01161396694916


time data
11:56:08 Calling Number & Name

11:56:08 Proceed trunk-group 299 member 205 cid 0x282f
11:56:08 SIP>ACK sip:01161396694916@emblem.emblemhealth.com SIP/2.0
11:56:08 Call-ID: 03cd36b58ede71e633586365ce00
11:56:08 denial event 1166: Unassigned number D1=0x9f19 D2=0x1
11:56:08 route-pattern 3 preference 1 location 1/ALL unavailable cid 0x282f
11:56:08 dial 901161396694916# route:ARS
11:56:08 term trunk-group 300 cid 0x282f
11:56:08 dial 901161396694916# route:ARS
11:56:08 route-pattern 3 preference 2 location 1/ALL cid 0x282f
11:56:08 seize trunk-group 300 member 99 cid 0x282f
11:56:08 Calling Number & Name NO-CPNumber NO-CPName
11:56:08 SIP>INVITE sip:01161396694916@emblem.emblemhealth.com SIP/2
11:56:08 SIP>.0
11:56:08 Call-ID: 03cd36b58ede71ea33586365ce00
11:56:08 Setup digits 01161396694916

time data
11:56:08 Calling Number & Name

11:56:08 Proceed trunk-group 299 member 205 cid 0x282f
11:56:08 SIP>ACK sip:01161396694916@emblem.emblemhealth.com SIP/2.0
11:56:08 Call-ID: 03cd36b58ede71e633586365ce00
11:56:08 denial event 1166: Unassigned number D1=0x9f19 D2=0x1
11:56:08 route-pattern 3 preference 1 location 1/ALL unavailable cid 0x282f
11:56:08 dial 901161396694916# route:ARS
11:56:08 term trunk-group 300 cid 0x282f
11:56:08 dial 901161396694916# route:ARS
11:56:08 route-pattern 3 preference 2 location 1/ALL cid 0x282f
11:56:08 seize trunk-group 300 member 99 cid 0x282f
11:56:08 Calling Number & Name NO-CPNumber NO-CPName
11:56:08 SIP>INVITE sip:01161396694916@emblem.emblemhealth.com SIP/2
11:56:08 SIP>.0
11:56:08 Call-ID: 03cd36b58ede71ea33586365ce00
11:56:08 Setup digits 01161396694916



time data
11:56:08 Proceed trunk-group 301 member 171 cid 0x282f
11:56:08 SIP>ACK sip:01161396694916@emblem.emblemhealth.com SIP/2.0
11:56:08 Call-ID: 03cd36b58ede71f233586365ce00
11:56:08 denial event 1166: Unassigned number D1=0x9f19 D2=0x1
11:56:08 term trunk-group 299 cid 0x282f
11:56:08 route-pattern 3 preference 3 location 1/ALL unavailable cid 0x282f
11:56:08 dial 901161396694916# route:ARS
11:56:08 term trunk-group 5 cid 0x282f
11:56:08 dial 901161396694916# route:ARS
11:56:08 route-pattern 3 preference 4 location 1/ALL cid 0x282f
11:56:08 seize trunk-group 5 member 46 cid 0x282f
11:56:08 Setup digits 01161396694916
11:56:08 Calling Number & Name 7080 NO-CPName
11:56:08 G711MU ss:off ps:20
rgn:1 [192.168.163.248]:2802
rgn:1 [192.168.162.222]:2094

time data
11:56:08 Proceed trunk-group 5 member 46 cid 0x282f
VOIP data from: [192.168.162.222]:2094
11:56:16 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:12 WC:2 Avg:0
11:56:16 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
11:56:18 idle station 7080 cid 0x282f


RE: International Dialing Setup on AVAYA CM G3 Version V16

what's your public unknown table look like? You're going out a SIP trunk sending your 4 digit extension as CPN. What does your carrier require from you to authenticate your calls? Could be sending 10 digit BTN as "from" or "p-asserted identity" and you might need to do that from CM or you might already be doing it from your SBC.

Presuming Session Manager is involved, a trace from the next level up would be useful.

RE: International Dialing Setup on AVAYA CM G3 Version V16

as Kyle stated, have you reached out to your line provider yet, and is your public unknown table be populated yet?

RE: International Dialing Setup on AVAYA CM G3 Version V16

Looks like you're going out SIP. The issues can be numerous. I've had to strip 011 and put a + to make it E.164 to the carrier. Can also be a calling party number issue as noted with the reference to the public table. Some carriers won't route the call unless they can validate an originating number if valid for billing purposes (could be the From/Diversion/p-Asserted headers). Then of course assuming you have a Session Manager, is the 0, 01, or 011 prefix in the Dial Patterns. If you trace the call in Session Manager and/or the SBC what is the SIP Error and who is it coming from. This should provide the detail you need to fix or give to the carrier.

RE: International Dialing Setup on AVAYA CM G3 Version V16

Ensure your SIP trunking carrier permits international dialing. 9 out of 10 SIP trunking providers allow you to make international calls, however the default is set to OFF on the carrier side. Usually as simple as logging into the portal they provide you and ensuring international dialing is set to "on" or "yes." Most of them are not forgiving on toll fraud - so be careful when you turn it on - if you have any issues they will say "you turned it on, you need to pay for it."

Just a heads-up - that may not be your problem.

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