×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Password for VoiceMail Pro Client
4

Password for VoiceMail Pro Client

Password for VoiceMail Pro Client

(OP)
Can anyone help me out with how to reset the password for IP Office VoiceMail Pro Client Version 5.0(25). Somehow I have logged myself out and cannot log back in, in order for the conference bridge portion of this to work you need to be actively logged in. I do have the password for IP Office but that may not help. Any suggestions?

RE: Password for VoiceMail Pro Client

If you run the voicemail pro client from the server/PC the voicemail is installed in them you don't need a password.
If you have any other constellation then you need to give us more information.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Password for VoiceMail Pro Client

(OP)
Thanks for the quick response Joe,

I think you may have answered part of my question, this isn't the original PC that VoiceMail Pro was installed on. The IP office was installed though a backup program onto a new PC because the original PC failed. Do you know of anyway around this, thanks.

RE: Password for VoiceMail Pro Client

Quote (benandsera)

The IP office was installed though a backup program onto a new PC because the original PC failed.
have the VM Pro properly installed on the new machine

Oh btw you should not need to have the VM Pro client to use conferencing or any other VM Facilitys


Do things on the cheap & it will cost you dear

RE: Password for VoiceMail Pro Client

(OP)
I appreciate everyone's input on this so far.

I went ahead and properly installed IP Office/VoiceMail Pro on the new machine. I'm able to access the system and reload the database but now I am receiving a "Access Violation at address 004b94db in module VoiceMail Pro.exe."

Evidently this has something to do with user permissions. Has anyone had any experience with this?

RE: Password for VoiceMail Pro Client

it is to do with the "Data Execution prevention " setting in windows you probably have it set for all programs
change it to windows system programs only


Do things on the cheap & it will cost you dear

RE: Password for VoiceMail Pro Client

VM Pro does a lot of permission stuff to windows. Usually I go through and add 'Everyone' to the permission list for the entire Avaya folder. This week we found one that windows decided all of the VM Pro files were read only.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Password for VoiceMail Pro Client

or add voicemail pro.exe to the programs list by right clicking on Computer, goto properties, then advanced system settings, click settings next to performance in the advanced tab, then goto data execution prevention tab, click add and browse to the voicemail pro.exe then ok out and try again.

RE: Password for VoiceMail Pro Client

Better yet Ditch windows completely & install as application server


Do things on the cheap & it will cost you dear

RE: Password for VoiceMail Pro Client

(OP)
Okay, I tried what everyone suggested, except for the applications server idea but I'm still thinking about that. Unfortunately it didn't work but it may have helped get me closer to a working machine. Did another complete install of the software and I was getting that login problem again. Decided to put the ip address of my new machine in the destination or source bar, can't remember the name of it but its the third space down right below password and it took it. The name and password grayed out, so I'm in. Everything looks good but its still not working, when I call the VDN I still get a busy signal. We use to get a busy signal when the computer when down our lost comm with the server. Any ideas, appreciate everyone's help.

RE: Password for VoiceMail Pro Client

assuming the VM password is correct (usualy just blank but it needs to match the IPO security settings) then the usual suspects are Firewall & Antivirus software, both of which could be blocking communications


Do things on the cheap & it will cost you dear

RE: Password for VoiceMail Pro Client

I'm assuming you've checked the obvious? VM pc can ping ip office, VM Pro ip address in manager isn't still set to old VM Ip address, services all running on new VM pc etc

RE: Password for VoiceMail Pro Client

(OP)
Found the firewall turned on, so I turned it off and everything is working. I really appreciate everyone's input on this. I swear I would buy you guys all beers if I could. Happy New Year!

RE: Password for VoiceMail Pro Client

show them some pink then

RE: Password for VoiceMail Pro Client

(OP)
Almost forgot joe, thanks

RE: Password for VoiceMail Pro Client

(OP)
Looks like I spoke too soon, figures. lol For some reason its not staying connected, after about an hour or so it stops working. The program shows that its connected, tried stopping and restarting the program but that doesn't work. The only way I can get it to start working again is to reboot the computer. Any ideas what that could be?

RE: Password for VoiceMail Pro Client

make sure you install it as Administrator then go to the voicemailpro.exe and make sure you run it as administrator for all users and I also run the service as local service (from old days when it was bad to log on as a user)

You can run the firewall batch file from the knowledgebase but if you have it turned off that should not be the issue.

What OS are you running this on because it is R5.0 it may not run easily on Server 2008 or Win10 or even Win7 without compatibility for an older OS

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Password for VoiceMail Pro Client

It is not running together with DNS Service?

RE: Password for VoiceMail Pro Client

or the Domain controller.
Had a colleague move a server a month or so ago and after powering it back on it would not work any more due to some Windows updates that were done when shutting it down.

Thanks derfloh for picking that up.


Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Password for VoiceMail Pro Client

(OP)
So it looks like it was the computer itself that was the issue, it was operating kind of flaky to begin with but after the long weekend it finally died.

So I installed everything on a windows 7 machine this morning, the computer is connected directly to the IP Office server but it looks as though the operating system is preventing Voicemail Pro from connecting. The user name and password or masked out and I have the correct IP address. I can ping it to but when I go to connect I get a failed to connect prompt.

I've disabled the firewall which worked on the other machine.
I've deleted any kind of virus/malware program.
Changed the compatibility feature to Windows XP on the icon properties. The other previous machines were XP.
Changed the Avaya file to add everyone permission.
Turned off the Data Execution Prevention for VoiceMail Pro.

Is there something else I could be missing because it windows 7?

Thanks for everyone's input so far.

RE: Password for VoiceMail Pro Client

Which IP Office do you have? Is this a 406/403/412? If so, these require a dongle for vmpro to work (It will work for 2 hours without a dongle. It will work again after a reboot for 2 hours again). This sounds like what you said above. It keeps stop working. If it is a 403/406/412 then you need to find the dongle and re-attach it. It may have been connected to the old PC. They made red usb dongles, as well as silver serial port dongles.

RE: Password for VoiceMail Pro Client

reset your security settings

RE: Password for VoiceMail Pro Client

the silver serial port dongle went on the back of the IPO,
there was also originally a red parallel port dongle.

the usb ones are prone to go missing when the IT man sees it & thinks oh look a free memory stick & then gets up when it does not work


Do things on the cheap & it will cost you dear

RE: Password for VoiceMail Pro Client

VM Pro Version 5 wasn't supported on Windows 7.
Version 6 was the first version that was supported on Windows 7.

RE: Password for VoiceMail Pro Client

(OP)
Hey Everyone

Okay, gave up on the windows 7 machine for now. Cannibalized two XP machines to get one working, found the dongle, attached it but still having that two hour log out thing for VoiceMail Pro. How do I know if the computer see's the dongle or if its working correctly? I have the IP Office 406. Red dongle.

RE: Password for VoiceMail Pro Client

check the licensing.
either in SSA or on a freshly opened config
if they say valid you are good

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Password for VoiceMail Pro Client

(OP)
You're right Westi, licensing issue. I have the dongle and I did back up the Avaya files before the original computer crashed. Is it possible to recover the license from the backup files and if so where would I enter the licensing information?

RE: Password for VoiceMail Pro Client

there is a licensing option and all the license keys are there

you can also export them with Manager then you have them in a .CSV file

if the license string is in but not valid you have a dongle issue

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Password for VoiceMail Pro Client

I would make sure the feature key program is running. The old systems use an app to validate the key. You can tell, there will be a red square icon in the system tray.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Password for VoiceMail Pro Client

you will need to download and install the sentinel driver. Like budbyrd said you should but not always see the red square in the system try, if the program is installed but cannot see the dongle then you will see a white square with a red line through it. This is going back a ways and my memory is not what it used to be!!
Mike

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close