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Voice recording of a percentages of calls

thread1831-1783221

Voice recording of a percentages of calls

Voice recording of a percentages of calls

(OP)
Hi,
I know that IP Office can do a random call recording but can we achieve this in IPOCC for a specific topic?
For what I see we can only select automatic of manual call recording. But we cannot set a percentage of recorded calls.

best regards,
Nicolas

RE: Voice recording of a percentages of calls

(OP)
Any idea ?

RE: Voice recording of a percentages of calls

I don't think that's possible.

"Trying is the first step to failure..." - Homer

RE: Voice recording of a percentages of calls

(OP)
ok. it was my 1st though but I was looking for a second opinion

RE: Voice recording of a percentages of calls

It is possible to use the call recording in IPO to record calls to the Contact Recorder rather than IPOCC. Then you can select a percentage for inbound/outbound. Not that I would recommend this, but it does work.

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