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Unable to Transfer/Conference Sporadically

Unable to Transfer/Conference Sporadically

Unable to Transfer/Conference Sporadically


We have some agents that are unable to transfer/conference their calls and trace says

denial event 2330: No BW, prowler <--> prowl D1=0x6 D2=0x6

No DSP blockage as per checking.

Anything to suggest?

Thank you.

RE: Unable to Transfer/Conference Sporadically

Are you using CAC (Call Access Control) in your Session Manager? If you have SIP phones this could well be Session Manager telling the CM as a feature server that there is not enough bandwidth available for another call.

RE: Unable to Transfer/Conference Sporadically

Thanks for the reply. The CM doesn't connect to a Session Manager and TG being used is an ISDN TG.

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