Screen Capture

Hi Guys!

I have problems with Screen Capture. It's not capture screen de same machines. I see the logfiles in one machine and had this:

[CaptureSer|0700|I] 2017/12/04 07:33:32.204 CNTService::OnInit() - Listener will manage the wcapw32
[CaptureSer|0700|I] 2017/12/04 07:33:32.464 CAIMNamedPipeMsgHandler::Initialize() Start Initialization...
[CaptureSer|0700|I] 2017/12/04 07:33:32.464 CConnectionManager::ReadRegistryValues() read IntegrationServicesServersList setting value. value=BRPENGRV912
[CaptureSer|0700|I] 2017/12/04 07:33:32.464 CConnectionManager:arseRegistryServerList() read ServersList setting value. value=BRPENGRV912
[CaptureSer|0700|I] 2017/12/04 07:33:32.464 CConnectionManager::ReadRegistryValues() total 1 Integration Services are configured
[CaptureSer|0700|I] 2017/12/04 07:33:32.464 CConnectionManager::ReadRegistryValues() total 0 Unify Services are configured
[CaptureSer|0700|I] 2017/12/04 07:33:32.464 CAIMNamedPipeMsgHandler::Initialize() Creating non-TS ActiveInteractiveUserFinder
[CaptureSer|0700|I] 2017/12/04 07:33:32.464 CActiveInteractiveUserFinderBase::CActiveInteractiveUserFinderBase()
[CaptureSer|0700|I] 2017/12/04 07:33:32.464 CActiveInteractiveUserFinder::CActiveInteractiveUserFinder()
[CaptureSer|0700|I] 2017/12/04 07:33:32.464 CConnectionManager::Initialize() Begin GenerateConnections
[CaptureSer|0700|I] 2017/12/04 07:33:32.464 CConnectionManager::Initialize() Initializing RCP Library
[CaptureSer|0700|I] 2017/12/04 07:33:32.464 RCP:rotocol::initialize() - initializing library
[RecorderCo|0700|I] 2017/12/04 07:33:32.464 ThreadPoolT::start() - 00B6711C Thread Pool started. 0x1a0 thread count 2, concurrency 6
[CaptureSer|0700|I] 2017/12/04 07:33:32.464 CConnectionManager::GetHostName() hostname = <A387755.company.br>
[CaptureSer|0700|I] 2017/12/04 07:33:32.474 CConnectionManager::GetHostName() Workstation IP Address = 999.999.999.999
[CaptureSer|0700|I] 2017/12/04 07:33:32.474 CConnectionManager::Initialize() End GenerateConnections
[CaptureSer|0700|I] 2017/12/04 07:33:32.474 CAIMNamedPipeMsgHandler::Initialize() Starting ActiveInteractiveUserFinder
[CaptureSer|0700|E] 2017/12/04 07:33:32.474 CActiveInteractiveUserFinder::GetProcessData() OpenProcess failed Error Code = 5 idx=1 pid=4
[CaptureSer|0700|E] 2017/12/04 07:33:32.474 CActiveInteractiveUserFinder::GetProcessData() OpenProcess failed Error Code = 5 idx=17 pid=1152

I Tried to reinstalling the screencapture.msi, but I do not sucess.
I also try to stop and start the windows service and not sucess too.

My plataforma is:
Version: 11.1 (11.1.1.1715.s951)
Schema: 951.0

Can you help me?