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Partner Auto Attendant Call Back Issue

Partner Auto Attendant Call Back Issue

Partner Auto Attendant Call Back Issue

I have a customer who is currently using an Avaya Partner System R3. They have an auto attendant set up and the issue they're having is that if someone calls in and hangs up while the auto attendant is playing or they neglect to make a selection, extension 10 rings and presents a busy signal tone. So whenever someone calls and hangs up they receive a new message containing nothing but a busy signal. Any ideas on how to fix this issue?

RE: Partner Auto Attendant Call Back Issue

Very likely, disconnect supervision is not enabled by carrier on CO line. Test with multimeter at NID - place a call then have far end hang up. You should see voltage drop to 0 for 500ms. This is common on gateway devices (non-copper POTS lines). Some carriers understand, others won't. Good luck.

Mike Forrence

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