Ipldk 20 ver.3.9 calls cutting off after about 25 minutes
Ipldk 20 ver.3.9 calls cutting off after about 25 minutes
(OP)
Hi everyone,
Is there a timer that controls the duration of a call. Customer complained yesterday that he was on hold to a utility company and after 25 minutes he was cut off, this happened several times. I realise he could have been cut off by whoever he was calling but I want to check the system. I looked through programming and couldn’t see any relevant timer.
Thanks
Mark
Is there a timer that controls the duration of a call. Customer complained yesterday that he was on hold to a utility company and after 25 minutes he was cut off, this happened several times. I realise he could have been cut off by whoever he was calling but I want to check the system. I looked through programming and couldn’t see any relevant timer.
Thanks
Mark
Talk To Other Members
RE: Ipldk 20 ver.3.9 calls cutting off after about 25 minutes
Please check all timers that relate to 20mins to 30mins? If there isn't a timer that reflects this time then it's more than likely the other end at fault.
I had it once before where an engineer had mistakenly turned on pre-pad call and the calls dropped when this timer was exceeded.
Worth checking all timers in station attributes, co attributes, system attributes and system timers.
Cheers
Eats
Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!
RE: Ipldk 20 ver.3.9 calls cutting off after about 25 minutes
Thanks and sorry for the late response. Is there no specific call duration timer?
I've checked everything but can't seem to pin it down to anything, so I basically crashed it and did a full re-programme because I felt that it may be down to a corrupt prog db.
Regards
Mark
RE: Ipldk 20 ver.3.9 calls cutting off after about 25 minutes
What line are you using, is it a LDK20A or a LDK20B? IS there a VOIM on the LDK20? Have you proved that this by making test calls yourself? is it happening on every trunk?
Kind regards,
Wishforall
RE: Ipldk 20 ver.3.9 calls cutting off after about 25 minutes
It’s a 20B, no VOIM. They’re using ISDN2e lines. I haven’t experienced it yet myself. If they call in again with the fault I will take a trend over and make some tests. Thanks for responding with some suggestions.
Mark
RE: Ipldk 20 ver.3.9 calls cutting off after about 25 minutes
Yes, I would do some troubleshooting before trying to dig to deep. Make sure the fault actually exist then go from there.
Kind regards,
Wishforall