Ipldk 20 ver.3.9 calls cutting off after about 25 minutes

• Nov 21, 2017

• #2

eats4treats

Technical User

Jul 10, 2011

228

GB

Hi Jonah29

Please check all timers that relate to 20mins to 30mins? If there isn't a timer that reflects this time then it's more than likely the other end at fault.

I had it once before where an engineer had mistakenly turned on pre-pad call and the calls dropped when this timer was exceeded.

Worth checking all timers in station attributes, co attributes, system attributes and system timers.

Cheers

Eats

Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!

 

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• Mar 12, 2018

• Thread starter
• #3

Jonah29

Programmer

Oct 4, 2015

214

GB

Hi Eats,
Thanks and sorry for the late response. Is there no specific call duration timer?
I've checked everything but can't seem to pin it down to anything, so I basically crashed it and did a full re-programme because I felt that it may be down to a corrupt prog db.
Regards
Mark

 

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• Mar 13, 2018

• #4

Wishforall

Programmer

Aug 1, 2014

76

GB

Hi Jonah29,

What line are you using, is it a LDK20A or a LDK20B? IS there a VOIM on the LDK20? Have you proved that this by making test calls yourself? is it happening on every trunk?

Kind regards,
Wishforall

 

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• Mar 14, 2018

• Thread starter
• #5

Jonah29

Programmer

Oct 4, 2015

214

GB

Hi Wishforall,
It’s a 20B, no VOIM. They’re using ISDN2e lines. I haven’t experienced it yet myself. If they call in again with the fault I will take a trend over and make some tests. Thanks for responding with some suggestions.
Mark

 

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• Mar 15, 2018

• #6

Wishforall

Programmer

Aug 1, 2014

76

GB

Hi Jonah29,

Yes, I would do some troubleshooting before trying to dig to deep. Make sure the fault actually exist then go from there.

Kind regards,
Wishforall

 

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