×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

*
*
*
*

Thanks. We have received your request and will respond promptly.

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

IPOCC Distributed Agents

thread1831-1782116

IPOCC Distributed Agents

IPOCC Distributed Agents

(OP)
I have successfully implemented IPOCC with IPO SE. However, I'm only able to add agents whose extensions are off the Primary Server. The user profiles of the expansion systems do not have the IPOCC Agent Type option in Telephony/Supervisor settings. Can agents also be off expansion systems, like an IP500V2?

Thanks.

RE: IPOCC Distributed Agents

No, all agent must be on the Primary server.

"Trying is the first step to failure..." - Homer

RE: IPOCC Distributed Agents

Anyway I suppose you can provide user login from any extension in the whole system, so you can set the agent user on the primary but login from the 500v2

RE: IPOCC Distributed Agents

(OP)
The reference configuration document indicates that agents can be off expansion systems in an IPO SE configuration. It even says that agents can use digital phones, which warrants an an expansion system.

https://downloads.avaya.com/css/P8/documents/10100...

Msalvary

RE: IPOCC Distributed Agents

(OP)
I figured it out... Quite simple actually - to add IPOCC agents to any expansion system of an IPO SE system with IPOCC, simply set the Contact Center type to IPOCC in the System tab of each expansion system. I was able to add agents using digital sets, and it worked perfectly.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login
Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close