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Cisco 6509 WS-X6704-10GE Issue

Cisco 6509 WS-X6704-10GE Issue

Cisco 6509 WS-X6704-10GE Issue

Hey Guys,

I am having an issue with our 6509. We have a WS-X6704-10GE card in there that is not powering up. Looking for some direction on where to look. I did see %C6KPWR-SP-4-UNSUPPORTED: unsupported module in slot 9, power not allowed: Unsupported baseboard/earl combination. showing in the syslog. We also know about the one power module and will be getting to the DC to replace shortly, but not sure if that would be the issue as there is still enough power available to support the card. Outputs from console are below:

SouthBend-DC-01#sho mod
Mod Ports Card Type Model Serial No.
--- ----- -------------------------------------- ------------------ -----------
1 16 16 port 1000mb GBIC ethernet WS-X6416-GBIC SAD052202Z8
4 48 48 port 10/100/1000mb EtherModule WS-X6148-GE-TX SAL09486VEL
5 2 Supervisor Engine 720 (Active) WS-SUP720-3B SAL1206FEKG
9 4 CEF720 4 port 10-Gigabit Ethernet WS-X6704-10GE SAL17215JF5

Mod MAC addresses Hw Fw Sw Status
--- ---------------------------------- ------ ------------ ------------ -------
1 0003.32bc.537f to 0003.32bc.538e 1.2 5.4(2) 8.5(0.46)RFW Ok
4 0016.4606.5f30 to 0016.4606.5f5f 1.1 7.2(1) 8.5(0.46)RFW Ok
5 001c.58d0.6944 to 001c.58d0.6947 5.6 8.5(2) 12.2(18)SXF1 Ok
9 7cad.7498.738c to 7cad.7498.738f 3.3 Unknown Unknown PwrDown

Mod Sub-Module Model Serial Hw Status
---- --------------------------- ------------------ ----------- ------- -------
5 Policy Feature Card 3 WS-F6K-PFC3B SAL1206FECA 2.3 Ok
5 MSFC3 Daughterboard WS-SUP720 SAL1206FMXD 3.1 Ok
9 Distributed Forwarding Card WS-F6700-DFC3CXL SAL150562ZE 1.8 PwrDown

Mod Online Diag Status
---- -------------------
1 Pass
4 Pass
5 Pass
9 Not Applicable

SouthBend-DC-01#show ver
Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-IPSERVICESK9_WAN-M), Version 12.2(18)SXF12a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by cisco Systems, Inc.
Compiled Fri 11-Jan-08 00:16 by kellythw
Image text-base: 0x40101040, data-base: 0x42DCDF10

ROM: System Bootstrap, Version 12.2(17r)S4, RELEASE SOFTWARE (fc1)
BOOTLDR: s72033_rp Software (s72033_rp-IPSERVICESK9_WAN-M), Version 12.2(18)SXF12a, RELEASE SOFTWARE (fc1)

SouthBend-DC-01 uptime is 12 weeks, 5 days, 3 hours, 6 minutes
Time since SouthBend-DC-01 switched to active is 12 weeks, 5 days, 3 hours, 5 minutes
System returned to ROM by power cycle at 21:54:23 UTC Sun Sep 21 2008 (SP by power on)
System image file is "sup-bootdisk:s72033-ipservicesk9_wan-mz.122-18.SXF12a.bin"

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

If you require further assistance please contact us by sending email to

cisco WS-C6509 (R7000) processor (revision 2.0) with 458720K/65536K bytes of memory.
Processor board ID SCA032800WC
SR71000 CPU at 600Mhz, Implementation 0x504, Rev 1.2, 512KB L2 Cache
Last reset from s/w reset
SuperLAT software (copyright 1990 by Meridian Technology Corp).
X.25 software, Version 3.0.0.
Bridging software.
TN3270 Emulation software.
17 Virtual Ethernet/IEEE 802.3 interfaces
66 Gigabit Ethernet/IEEE 802.3 interfaces
4 Ten Gigabit Ethernet/IEEE 802.3 interfaces
1917K bytes of non-volatile configuration memory.
8192K bytes of packet buffer memory.

65536K bytes of Flash internal SIMM (Sector size 512K).
Configuration register is 0x2102

SouthBend-DC-01#show power
system power redundancy mode = redundant
system power redundancy operationally = non-redundant
system power total = 1153.32 Watts (27.46 Amps @ 42V)
system power used = 786.24 Watts (18.72 Amps @ 42V)
system power available = 367.08 Watts ( 8.74 Amps @ 42V)
Power-Capacity PS-Fan Output Oper
PS Type Watts A @42V Status Status State
---- ------------------ ------- ------ ------ ------ -----
1 WS-CAC-2500W 2331.00 55.50 - - off
2 WS-CAC-2500W 1153.32 27.46 OK OK on
Pwr-Requested Pwr-Allocated Admin Oper
Slot Card-Type Watts A @42V Watts A @42V State State
---- ------------------ ------- ------ ------- ------ ----- -----
1 WS-X6416-GBIC 118.02 2.81 118.02 2.81 on on
4 WS-X6148-GE-TX 103.74 2.47 103.74 2.47 on on
5 WS-SUP720-3B 282.24 6.72 282.24 6.72 on on
6 (Redundant Sup) - - 282.24 6.72 - -
9 WS-X6704-10GE 362.46 8.63 - - on off (not supported)

RE: Cisco 6509 WS-X6704-10GE Issue

Did the card not come back after a reboot?

I'd be thinking of the memory issue that many Cisco devices suffered from (Card would continue working but never return from a power down) Many 6500 linecards were vulnerable to this issue

Take Care

I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

RE: Cisco 6509 WS-X6704-10GE Issue

I honestly don't think this one was working after being in storage. We recently put this chassis/config into production at a new DC location. The 10GE module wasn't used then so didn't really look harder at it, we are now needing to put it into service along with a couple more.

I wasn't aware of the memory issues. Any way to resolve or do we need to scrap it and get replacements?

RE: Cisco 6509 WS-X6704-10GE Issue

As far as I can recall cisco are honouring non contract replacements.

We had or have advance replacements at hand but we had major problems on a relocation project. Lost 3 supervisors and a bunch of line cards

Take Care

I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

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