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Contact Store / Contact Recorder

Contact Store / Contact Recorder

Contact Store / Contact Recorder

I am trying to get some clarification on the FCA compliance level of the Avaya recording solutions. My understanding is that they are not compliant but then I can't understand how the Authenticated recordings are different from the non authenticated recordings. Does the authenticated recording allow you to see that a call recording has been edited in some way.

I am struggling to find any documentation and thought I would ask here before seeing what Scansource have to say.


RE: Contact Store / Contact Recorder

As far as I understand it:
The authenticated recording has the MD5 checksum (or equivalent)stored and verifies it towards the recording. If it has been tampered with the checksum will be different and the big bell will ring that it is not the correct file

Joe W.

FHandw, ACSS (SME)

"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Contact Store / Contact Recorder

Found the following

PCI Compliance
It is important to note that since Avaya is not a payment processor and since Contact Recorder for IP Office is not a payment processing application; neither Avaya nor Avaya Contact Recorder for IP Office can be certified as PCI compliant or PA-DSS compliant.

The IP Office configuration sets the destination for call recordings. The destination selected affects the codec used for the initial recording and the codec applied to the final recording file. The IP Office options are:

• Mailbox
This is the default option. When selected, you can use the adjacent drop down list to select the destination user or hunt group mailbox. These files are typically 0.5MB to 1MB per minute.
• Voice Recording Library
Use this option to have the recordings transferred to the VRL folder after recording (from which it can be collected by applications such as Contact Recorder for IP Office). This option produces a G.711 format file that Contact Recorder for IP Office converts to G.729A format after the file transfer. These files are typically 60KB per minute.
• Voice Recording Library Authenticated
As above but this option produces a G.726 format file that contains file authentication information. Any subsequent editing of the file invalidates that information. Contact Recorder for IP Office does not convert the file to G.729A format after the file transfer. These files are typically 120KB per minute. This option is currently not supported with Linux based servers.

So I would assume that the "file authentication information" part would be the MD5 checksum, but what format would the big bell be :)


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