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Building SIP users in SMGR *after* CM endpoint exists - voice mail problem

Building SIP users in SMGR *after* CM endpoint exists - voice mail problem

Building SIP users in SMGR *after* CM endpoint exists - voice mail problem

CM/SM 6.3 – When building a new SIP user in System Manager, in a situation where the H.323 endpoint already exists in CM, I’m having a problem. I can’t make the Voice Mail number stay in the CM Endpoint Profile section of Communication Profile when editing or adding a SIP user. I type in our number in the Voice Mail Number section, press Commit, and I get no errors, but the Voice Mail Number entry returns to blank.

I’m not 100% sure it’s related, but the effect seems to be that in the user’s Equinox app, they can’t press the little Voice Mail icon to dial the number. They get an error: “Voicemail number is not configured...”

This is happening with *all* CM H.323 endpoints that have had SIP profiles built after the fact. When I build new CM H.323 endpoints *starting* with User Management (SIP) in System Manager, the voice mail number I input in the field stays populated, and the Equinox voice mail icon works fine.

I admit I have a lot to learn about how the SIP profile and the CM endpoints are related, but everything had been going mostly OK before this issue. Any feedback would be appreciated.

RE: Building SIP users in SMGR *after* CM endpoint exists - voice mail problem

sounds like a smgr bug worth raising to avaya

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