Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


CCR help

CCR help

I look after an old installation of a CCR product and the call centre has just changed its opening hours but their wallboard is still showing dropped calls after hours and so do their historical reports. Can you tell me where I tell the system the working hours of the agents, just to give you the heads up it version 1.2...! I know its old but we are hoping to upgrade soon.

RE: CCR help

if the IPO is on V1.2 it is not CCR

It would be the even older CCC & even I cant remember how that was configured. - I can remember that it was a total PITA & CCR was a huge improvement

Do things on the cheap & it will cost you dear

RE: CCR help

Thank you, yes its CCC, what do you mean PITA?

RE: CCR help

Pain In The ****

The CCC configuration needed manual configuration to ensure it correctly matched the PBX (It was originally designed for the SDX INDEX & did not work much better on that system either).

I think you would need to check the settings in the CCC Wallboard app & all so the reporting app. but it has been so long since I worked on one I can hardly remember & don't think I have any documentation either
It may be more cost effective to wait for the upgrade.

Do things on the cheap & it will cost you dear

RE: CCR help

Thanks for your help, I will do just that... :)

RE: CCR help

1.X was first release CCR and I didn't think it even had a wallboard at that point. Are you looking at the supervisor monitor?? The phone system will be about 4.2 or 5.0 against this CCR???

CCR will report against the group it is looking at. I'm guessing you put the hunt group in night service rather than sending it to a different group for NS with a time profile in the call route. This will be why it is seeing calls out of hours, there are still calls going to the group!!

Jamie Green

Avaya Registered Specialist Engineer

RE: CCR help

Thanks Jamie, yes its old and a pain in the **** but it will lead to a major upgrade soon so just trying to hold it up. Thanks for the info, I will give it a try

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close