×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

recording failed

recording failed

recording failed

(OP)
afternoon All, i am getting an recording failed from an cisco 8851 phone , we have this group set to record calls once they are answered , and i am getting error message and call manager to UCCX with the following error . and this is coming from one mac address.

FYI the agent do not log in either

please advise if anyone knows what is happening !!!

Subject: [RTMT-ALERT-UCMCluster01] RecordingCallSetupFail

RecordedDeviceName : SEP00562BB5F1DE
RecordedDeviceDN : 800892
RecordedDeviceCallID : 40984647
GatewayGuid : 00000000001A119B0271604600000000 RecordingMediaPreference : 2 RecordingMediaSource : 1 RecordingClusterID : UCMCluster01 CauseValue : 1114112 Reason : 1 AppID : Cisco CallManager ClusterID : UCMCluster01 NodeID : stiacucm02 TimeStamp : Wed Sep 13 10:37:23 PDT 2017.
The alarm is generated on Wed Sep 13 10:37:23 PDT 2017

RE: recording failed

what product are you using to record the uccx agent calls? lets start there.
What the error is saying, that cucm tried to set up the recording but it failed. That leads me to think you are using build in bridge to record.
Is that set up on the phone?
Did it work before? then stoppped recording?

RE: recording failed

(OP)
i have summit an cisco TAC case , we are using media sense for the recording

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close