Error DTA015 3 Error DTA015 3 rjtripp (Vendor) (OP) 11 Sep 17 22:05 The system is a CS-1000. I am getting a error DTA015 3. I assume this error is coming from loop 3(TMDI PRI). They use this PBX for analog only. Could this effect call processing with DID faxing? RE: Error DTA015 3 Wanebo (MIS) 12 Sep 17 12:08 DTA0015 loop Frame slip-tracking-maintenance limit. Severity: Critical That will almost certainly cause issues with calls on that loop. You should check your clocking and make sure it is locked on to the primary source. RE: Error DTA015 3 rjtripp (Vendor) (OP) 12 Sep 17 20:42 They have a main cabinet and 2 expansion. The primary loop I need to lock to is 3. I logged on in LD 60 and started with the following. .SSCK 0 DSBL IP DB PORT 1 DSBL IP DB PORT 2 DSBL IP DB PORT 3 DSBL IP DB PORT 4 DSBL CALL SERVER CLK SRC: CC I then tried the following commands and subsequent error codes. .TRCK PCK 0 3 DTI003 .TRCK PCK 3 DTI068 How can I lock the clocking and clear the DTA015 3 Frame Slip error? Thanks all for the help. RE: Error DTA015 3 Wanebo (MIS) 12 Sep 17 21:17 ENL CC [cabinet # loop 3 is in](enables clock) TRCK PCK (tracks to the primary reference) SSCK [cabinet # loop 3 is in](stats the clock again) RCNT (resets error counters) RE: Error DTA015 3 rjtripp (Vendor) (OP) 12 Sep 17 22:08 I tried the following several times with no response. .ENL CC 0 DTI068 .SSCK 0 DSBL IP DB PORT 1 DSBL IP DB PORT 2 DSBL IP DB PORT 3 DSBL IP DB PORT 4 DSBL CALL SERVER CLK SRC: CC In the past I have put the CC in free run. I don't remember how. Is that an option or is there something else I am missing? RE: Error DTA015 3 rjtripp (Vendor) (OP) 13 Sep 17 00:19 I found the command for free run with no luck. Getting the same error code. Can any one please help? .TRCK FRUN DTI068 RE: Error DTA015 3 bignose21 (Programmer) 13 Sep 17 09:24 Hi the DTI068 error you got when you tried to enable the CC DTI0068 c System clock generator c is not responding. You might want to investigate that, no point trying the various track commands when the CC is disabled. What system type is it (Just the one CC?) RE: Error DTA015 3 rjtripp (Vendor) (OP) 13 Sep 17 15:17 LD 22 REQ ISS CALL SERVER/MAIN CAB VERSION 2121 System type is - PBX 11C Nortel PBX 11C RELEASE 5 ISSUE 50 J + Just one CC as far as I can tell. Is this something I can clear remote? The cust is 2 hrs from my office and will need to schedule time. Thanks for your help. RE: Error DTA015 3 rjtripp (Vendor) (OP) 13 Sep 17 17:05 I would like to add some additional history to this trouble. About 2 months ago I cleared a major trouble by disabling 3 PRI cards (loop 1 CC, loops 2&6) and unseat them from the cabinet. I had to do this because when they cut over to cisco the boneheads that were working on the PBX failed to tell IT that there was no longer any PRI's connected to said loops. I assumed that the clocking would lock to loop 3. They use this PBX for analog only so it's not service critical. I was called for some unrelated troubles when I discovered the DTA015. How can I enable the CC and get it to free run or lock to loop 3? RE: Error DTA015 3 Wanebo (MIS) 13 Sep 17 18:21 The clocking daughterboard that was being used is probably on one of those unseated circuit boards. RE: Error DTA015 3 rjtripp (Vendor) (OP) 13 Sep 17 19:04 Do I need to disable loop 3 and move the card with the CC board to loop 3? Enable loop 3 and see if the CC will enable and lock to it? Thanks again. RE: Error DTA015 3 Wanebo (MIS) 13 Sep 17 19:29 As long as the part numbers on the two circuit cards match that would be a good way to go at it. RE: Error DTA015 3 rjtripp (Vendor) (OP) 13 Sep 17 19:46 The part# of the card with the CC daughterboard is NTRB21AB Rlse 01. The part# of the card in loop 3 is NTRB21AA Rlse 10. The are both DTI/PRI TMDI cards. Will a swap work or is there another route to fix the CC issue? RE: Error DTA015 3 Wanebo (MIS) 13 Sep 17 19:48 A swap should work. RE: Error DTA015 3 rjtripp (Vendor) (OP) 13 Sep 17 19:53 Thanks All for your help. RE: Error DTA015 3 bignose21 (Programmer) 14 Sep 17 11:36 of course you will need to reconfigure the CC in LD 73 also (T1 under DDB, E1 under PRI2, SYTI) RE: Error DTA015 3 rjtripp (Vendor) (OP) 19 Sep 17 15:06 Did the swap and the CC is still not responding. I did not see a daughterboard on the card? Is there a sw issue? RE: Error DTA015 3 rjtripp (Vendor) (OP) 19 Sep 17 16:05 I disabled and enabled the loop. The card will not enable or respond to any commands. The card is in red alarm on OOS and amber alarm on CC. How can I get the card to enable an get the CC to respond? RE: Error DTA015 3 bhassell2000 (TechnicalUser) 19 Sep 17 16:24 On a TMDI card the CC is a daughter board about 6 inches by 8 inches, if the card isn't present on the TMDI it will not enable. Thanks, Buddy Linked in Profile http://www.linkedin.com/in/buddyhassell RE: Error DTA015 3 rjtripp (Vendor) (OP) 19 Sep 17 17:51 There is no CC daughter board on that card. I don't know the history on this system. I assumed that the CC daughter board was on the card that was in loop 1. The tech that worked on the system before me could have removed the daughter board? How can I find out what loop the system was clocking from? RE: Error DTA015 3 yyrkroon (TechnicalUser) 19 Sep 17 18:21 LD 73, print DDB, that will tell you which loop was set for primary. Unless all of the PRI are configured exactly the same, you can't just swap out cards and enable them. You'll have to perform a force download to update the card with the current config from the system. The first you should do is track down which card has the CC on it, if you can't find it, you'll need to purchase a new one. RE: Error DTA015 3 rjtripp (Vendor) (OP) 19 Sep 17 19:04 LD 73 REQ PRT TYPE DDB CC0 3 PREF CC0 3 SREF CC0 7 CTRR NO TRSH 00 RALM 128 BIPC 0 LFAC 0 BIPV 3 2 SRTK 5 30 SRNT 15 3 LFAL 1 511 SRIM 1 SRMM 2 ICS Loop 3 is disabled and not responding. I don't want to disable loop 7 to see if it has the CC daughter board because it is the only loop online. The 2 cards unseated in loops 1&2 do not have a CC daughter board. The card in loop 3 does not have a CC daughter board. I am assuming the system does not have a CC daughter board. If I am reading the print out correct loop 3 is the CC primary and loop 7 is the secondary. Is that correct? RE: Error DTA015 3 bignose21 (Programmer) 19 Sep 17 19:19 Yes correct the primary was loop 3 and as such the CC should be on it. Has some one moved the card with the CC to one of the remaining working cards and just forgot to do the software part? look on the remaining active PRI see if any of them have the CC attached. RE: Error DTA015 3 bignose21 (Programmer) 19 Sep 17 19:26 Also if it has a CC fitted the CC light should be on be it red because it is disabled and miss configured should still be lit. It doesnt light at all if no CC is fitted. RE: Error DTA015 3 rjtripp (Vendor) (OP) 19 Sep 17 20:20 The only card that has the cc lit is loop 3 and it is amber, OOS red alarm and not responding. I did a visual check and no daughter board. If the primary was loop 3 then the daughter board should have been on it. At this point my best avenue to fix the clocking is to install a new one on loop 3. Those cards are a dime a dozen. Would I have to do any additional programming, or would it be plug and play? Thanks again all. RE: Error DTA015 3 bignose21 (Programmer) 20 Sep 17 10:36 Once you install it on 3 are you planning to use 3 as one of your active PRI's to PSTN? As the primary source is the card where the CC is installed once its in just check status in LD 60 RE: Error DTA015 3 rjtripp (Vendor) (OP) 20 Sep 17 15:48 I was able to remotely bring loop 3 back up. I can now check the other 3 cards. Loops 4,6,7. Loops 4&6 are not being used. If I find the CC daughter board I plan on moving it to loop 3 because it appears that the programming is in place to have loop 3 as my primary clocking. If there is no daughter board then I will address that with IT as far as purchasing a new one. Loops 3&7 are now the only loops that are in use. According to the LD 73 print out they are 3primary&7secondary. If loop 7 is the secondary, does it also need a CC daughter board? Can I have just one primary clocking loop? RE: Error DTA015 3 bignose21 (Programmer) 20 Sep 17 17:42 Just one clock controller. If for some reason 3 is down and 7 is up in LD 60 track call to track on loop 7 RE: Error DTA015 3 rjtripp (Vendor) (OP) 20 Sep 17 18:21 What is the command for track call? RE: Error DTA015 3 bignose21 (Programmer) 20 Sep 17 18:29 Sorry on a phone and that is the ever helpful spell check Trck sclk Track secondary clock RE: Error DTA015 3 rjtripp (Vendor) (OP) 20 Sep 17 19:29 >LD 60 .TRCK SCLK DTI068 I assume this means that there is no CC daughter board on loop 7. RE: Error DTA015 3 bignose21 (Programmer) 20 Sep 17 20:18 You need to get it working first RE: Error DTA015 3 rjtripp (Vendor) (OP) 20 Sep 17 20:30 loop 7 is working and has been sense I discovered the clocking issue. I had a problem with loop 3 down but enabled it. Now both loops 3 & 7 are online. RE: Error DTA015 3 yyrkroon (TechnicalUser) 21 Sep 17 16:02 the tracking commands only work if the CC isn't disable. You'll have to get your CC to a state other than disable and based on this thread - 1st thing you need to do is acquire a CC DB and install it on card 3 (if you plan on leaving it there). RE: Error DTA015 3 rjtripp (Vendor) (OP) 21 Sep 17 16:24 I have checked 3 of the 6 Pri cards and have not found the CC DB. I was going to check the other 3 cards to see if who ever worked on the system before me might have moved it to a loop other than the primary or secondary. I now have the IT boss saying fix it ASAP. Should I continue to look for the CC DB or just install a new one in loop 3? Thanks again all for the help. Lets put this thread to bed! RE: Error DTA015 3 yyrkroon (TechnicalUser) 21 Sep 17 18:51 Get a new CC DB and get it going. If you find the old afterward...well, now you have a spare.