I have a customer with IPO500 V2 running 9.x with Voicemail Pro. They have a sizable call center and we record all calls (and have done so for the past 10 years). A recent audit showed that the recording of calls should be paused when the customer is speaking the credit card number (essentially the purchase/authorization portion of the call). Since we hard-code the recordings has anyone attempted to see if a call center agent could temporarily pause the call recording during this process without "stopping" the recording and creating 2 recordings? If anyone has any insight this would be great. Thank you in advance!
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.