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Nortel faxing through PRI issues

Nortel faxing through PRI issues

Nortel faxing through PRI issues

(OP)
Spectrum migrated us to there new Apollo server this morning. I am now having issues sending faxes. We can receive fax but cant send them. Spectrum says there new pri switch runs on a different codec and i need to change something in the Nortel system. We are running a North star Modular ICS sw version WI 06.02. I will copy the debug report I got from spectrum below. Basically the phone system believes it has completed the call before it is actually completed. Any help is appreciated.

Bearer Capability i = 0x9090A2
Standard = CCITT
Transfer Capability = 3.1kHz Audio
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA18397
Preferred, Channel 23
Progress Ind i = 0x8083 - Origination address is non-ISDN
Calling Party Number i = 0x2180, '7409643353'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '1749643352'
Plan:Unknown, Type:Unknown
Aug 24 12:39:11.799 EDT: ISDN Se0/0/0:23 Q931: Received SETUP callref = 0x8002 callID = 0x003C switch = primary-ni interface = Network
Aug 24 12:39:11.811 EDT: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x8002
Channel ID i = 0xA98397
Exclusive, Channel 23
Aug 24 12:39:12.243 EDT: ISDN Se0/0/0:23 Q931: TX -> PROGRESS pd = 8 callref = 0x8002
Progress Ind i = 0x8188 - In-band info or appropriate now available
Aug 24 12:39:18.291 EDT: ISDN Se0/0/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x8002
Cause i = 0x8290 - Normal call clearing
Aug 24 12:39:18.343 EDT: ISDN Se0/0/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x0002
Aug 24 12:39:18.343 EDT: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x8002

-------

Bearer Capability i = 0x9090A2
Standard = CCITT
Transfer Capability = 3.1kHz Audio
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA18397
Preferred, Channel 23
Progress Ind i = 0x8083 - Origination address is non-ISDN
Calling Party Number i = 0x2180, '7409643353'
Plan:ISDN, Type:National
Called Party Number i = 0x80, '15123584323'
Plan:Unknown, Type:Unknown
Aug 24 12:41:54.974 EDT: ISDN Se0/0/0:23 Q931: Received SETUP callref = 0x8003 callID = 0x003D switch = primary-ni interface = Network
Aug 24 12:41:54.986 EDT: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x8003
Channel ID i = 0xA98397
Exclusive, Channel 23
Aug 24 12:41:56.590 EDT: ISDN Se0/0/0:23 Q931: TX -> ALERTING pd = 8 callref = 0x8003
Aug 24 12:42:06.034 EDT: ISDN Se0/0/0:23 Q931: TX -> CONNECT pd = 8 callref = 0x8003
Connected Number i = 0x8080, '15123584323'
Aug 24 12:42:06.062 EDT: ISDN Se0/0/0:23 Q931: RX <- STATUS pd = 8 callref = 0x0003
Cause i = 0x81E3 - Information element not implemented
Call State i = 0x04
Aug 24 12:42:06.066 EDT: ISDN Se0/0/0:23 **ERROR**: Ux_Status: STATUS call state mismatch with invalid cause: cause 0x63, state 0xA, peer state 0x4
Aug 24 12:42:06.066 EDT: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8 callref = 0x8003
Cause i = 0xC2E5 - Message not compatible with call state
Aug 24 12:42:06.066 EDT: ISDN Se0/0/0:23 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x0003
Aug 24 12:42:06.094 EDT: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x0003
Aug 24 12:42:33.874 EDT: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8 callref = 0x0004


RE: Nortel faxing through PRI issues

(OP)
Where in the Norstar menu would I go to find these fax setting to change them. I have 10 fax machine and none of them will fax out. If I try to send my cell phone a fax it will ring as soon as i answer the line goes dead. No fax talk on the line

RE: Nortel faxing through PRI issues

No where, problem with new equipment. There is no setting for codes in the Nortstar

OLD ROLMEN WORKING ON NORTELS AND AVAYA

RE: Nortel faxing through PRI issues

(OP)
Thanks that is what I thought. Spectrum is the worst service provider ever. Every time I call in they blame the phone system. Then I chase my tail for a couple days and call them back

RE: Nortel faxing through PRI issues

You posted sw 06.02
I am guessing that works out to software level 5.0 which is a problematic level with PRI.
7.1 is the latest greatest.

Did you try those 2 settings on the MICS and the other 3 or 4 on at least one fax machine?
If so what was the error report that the fax machine printed out?


________________________________________

Add me to LinkedIN


=----(((((((((()----=
www.curlycord.com
Toronto, CAN

RE: Nortel faxing through PRI issues

(OP)
curlycord,

I have applied the setting that you suggested. But I still can't fax out. If you have more suggestions please advise.

Thanks for you help

RE: Nortel faxing through PRI issues

Try slowing the fax baud rate.

Marv ccna

RE: Nortel faxing through PRI issues

(OP)
Baud rate has been slowed to 9600 and error checking has been turned off. Still same issue. Is there any where in the norstar menu to change the fax codec. Spectrum is saying they are using G711. I guess that is the issue. Spectrum has closed the ticket and said its my PBX.

Thanks for the posts.

RE: Nortel faxing through PRI issues

"if so what was the error report that the fax machine printed out?"

________________________________________

Add me to LinkedIN


=----(((((((((()----=
www.curlycord.com
Toronto, CAN

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