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SAP BCM Integration

SAP BCM Integration

SAP BCM Integration

Hi everyone,

I am trying to link SAP BCM or IVR with an IPECS UCP 2400, the challenge is on the SAP they just accepts calls being forwarded to their IVR via SIP but they don't register device or trunk. I have tried to create a network group for the SAP but still call are not going to their IVR,

I need some help on this.[b]

Dial Tone shoul be There

RE: SAP BCM Integration

I have this programmed several times with a LIK and an external IVR system that was connected via sip
without registration.
-put some ip trunks in an own co group
-in 133 use the IVRs IP as proxy and domain
-route the needed calls via co call rerouting to the co group

RE: SAP BCM Integration

Wonderful i really let me try it, please send me any other info that may be necessary should you have.

Dial Tone shoul be There

RE: SAP BCM Integration

How can the agents sitting on SAP BCM be given access to use the lines on the IPECS. The IVR is routing calls to agents sitting on the SAP BCM server

Communication Made Pure and Simple

RE: SAP BCM Integration

This should still be possible with co call rerouting.

Calls from the public provider beginning with 9 should be routed to the IVR system.
Calls from the IVR beginning with 0 should be routed to the public provider.

co group 1 is you public provider
co group 2 is your group to the ivr

co call rerouting table:
Compare co group/compare digits/co+rerouting number

RE: SAP BCM Integration

Thank you

RE: SAP BCM Integration

I managed to route the calls to the ivr i am not so sure why i cant use my old tektips profile i was kicked out
Now calls are going to the SAP BCM IVR but they are getting dropped when the afrnt picks up reason "normal clearing"

If you use s pstn and cut the call it will stay in the ivr forever you will havevto reset the lgcm or voim module in the ucp

RE: SAP BCM Integration

xs650 can you assist further on the above, i can send you my database.

Chamvari Mobile

RE: SAP BCM Integration

Sorry, I have no idea what cause your call drop.

RE: SAP BCM Integration

put some ip trunks in an own co group
-in 133 use the IVRs IP as proxy and domain
-route the needed calls via co call rerouting to the co group

Is this all i need to program for me to route calls to the IVR

Chamvari Mobile

RE: SAP BCM Integration

In LIK this was working for me.
As I donĀ“t touch ELG systems any longer, I have not tested it with UCP, eMG.

RE: SAP BCM Integration

Thanks, i have setup a LIk for test, let me see how it works

Chamvari Mobile

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