Aura Messaging 6.3 Aura Messaging 6.3 aamirrehman1 (IS/IT--Management) (OP) 14 Aug 17 21:46 any idea why AAM is adding 9 in front of local extension ? I am testing voicemail retrieve feature so user can enter extension and listen their VMs, when I enter any 4 digit ext, AAM is adding as : dialied 1234 AAM 91234 any idea ? RE: Aura Messaging 6.3 randycarroll (TechnicalUser) 14 Aug 17 22:27 This is the wrong forum. Post this in the AAM forums instead of the CM forums. To answer your question: Check the dialing rules - sounds like it doesn't know that you have 4 digit extensions internally and is treating this call as an outside call.