Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here


Defaulting Polycom Phones

Defaulting Polycom Phones

Defaulting Polycom Phones

Hi All,
I have a customer who is moving from BT Hosted to Daisy Hosted.
I have managed to re-provision most of the handsets (VVX500) to the new platform fine.
However I have one handset that took the upgrade and loaded up however it is not connecting to daisy.
I have spoke to daisy who said it needs defaulted however I need the password (which they don't have, neither do I) to default it.
Apparently it can be done with the MAC address however this dosen't seem to work either.....
Anyone had any experience with this?

Calum M

RE: Defaulting Polycom Phones

Factory default password is 456.

RE: Defaulting Polycom Phones

If you know what the user password is (default is 123) then you can access admin level, even if you don't know what the admin password is. Like Wanebo states, the default admin password is 456.

If 456 doesn't work, access the phone with a web browser, enter in the user password. Go the the logs and clear them all out. Reboot the phone. Log back in with the user pwd and go to the log, go through the logs and look the Authentication ID - this is the admin pwd. log out and and log back in as admin with the admin password that you found in the log. Now you can do whatever you want to that phone.

RE: Defaulting Polycom Phones

Hi Thanks for the replies
Once the phone was updated to Daisy's system the default password and user password changes.
It is also non accessible through the web browser once this has happened.
Basically there is no way of logging into the phone as Daisy said they can't and BT who run their system refuse to give out passwords
It appears the phone might be more of a £200 paper weight now than anything else.....

Calum M

RE: Defaulting Polycom Phones

I was trying to reset when the application was already booted
When done on white load screen the MAC works!

Calum M

RE: Defaulting Polycom Phones

Good to know

have pink

Joe W.

FHandw, ACSS (SME)

"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close