Lost Caller ID on Partner ACS using Verizon Fios.
Lost Caller ID on Partner ACS using Verizon Fios.
(OP)
Hello All, 4 of my Partner ACS customers in NJ have lost caller id. They all have Verizon Fios. They were all working fine, and then the caller id just stopped working. I visited 2 sites, and I am getting the caller id "burst" on my butt set after the 1st ring.
I swapped out the ACS r.7 with one from my stock, which tests fine on my test bench, using my cable service and land line.
It also works fine at another Fios customer site, but my ACS test units, (ACS r.6., r.7 & r8), will not show caller id at the 4 affected sites. This all happened within 2 weeks of each other. The sites are in different towns.
Am working with Verizon to find out if the caller id signal can be adjusted in their C.0.
All 4 sites were working fine. The "bad" units work fine at other Fios sites, for now.
I do get the caller id "burst" after the first ring at the Demarc on my butt set.
The caller id signal has somehow changed on the Fios POTS service.
I'll share the "fix" when one is found. I suspect this will happen to other Partner ACS sites going forward.
Any help would be appreciated.
Techroy, NJ
I swapped out the ACS r.7 with one from my stock, which tests fine on my test bench, using my cable service and land line.
It also works fine at another Fios customer site, but my ACS test units, (ACS r.6., r.7 & r8), will not show caller id at the 4 affected sites. This all happened within 2 weeks of each other. The sites are in different towns.
Am working with Verizon to find out if the caller id signal can be adjusted in their C.0.
All 4 sites were working fine. The "bad" units work fine at other Fios sites, for now.
I do get the caller id "burst" after the first ring at the Demarc on my butt set.
The caller id signal has somehow changed on the Fios POTS service.
I'll share the "fix" when one is found. I suspect this will happen to other Partner ACS sites going forward.
Any help would be appreciated.
Techroy, NJ
RE: Lost Caller ID on Partner ACS using Verizon Fios.
Mike Forrence
www.goteamvox.com
RE: Lost Caller ID on Partner ACS using Verizon Fios.
The crazy part of this trouble is the fact that these sites were up and running on Fios for many months/years with no CID issues.
Then one morning, it just stops working.
I will share with Tek-Tips if/when a fix is found.
Thank you.
RE: Lost Caller ID on Partner ACS using Verizon Fios.
I don't like saying this, but it may be time to start removing these ACS systems when this sort of problem arises.
RE: Lost Caller ID on Partner ACS using Verizon Fios.
The Original problem: Fios and caller-id was working fine for months, then the CID just stopped working. The ACS module tested fine, and, the CID "burst" was working at the demarc, but not thru the ACS.
This occurred to several of my clients with Partner ACS 6 & 7, in different towns in NJ.
But, again, problem has been fixed, remotely, by Verizon.
Thanks and Regards,
Techroy, NJ
RE: Lost Caller ID on Partner ACS using Verizon Fios.
The truth is just an excuse for lack of imagination.
RE: Lost Caller ID on Partner ACS using Verizon Fios.
RE: Lost Caller ID on Partner ACS using Verizon Fios.
Also, on the original problem, the CID audible "burst" could be heard on my butt set in monitor mode, but no actual CID was displayed on the Partner Display.
Again, test the line at the demarc with a cheap cordless display phone. Your likely to find your System/Sets are fine.
Regards, Techroy, NJ
RE: Lost Caller ID on Partner ACS using Verizon Fios.
I also think my systems are fine. I just installed an IP Office, digital version, in my office to test with. The called ID works every time w/2 of my lines but not the line 3 which is an AT&T copper pair(POTS). My other 2 lines are AT&T wireless because our service is not very good here in the country, 8 miles out of town. I just thought one of you guys could tell me what you told the LEC to fix the problem, that is if you have done so. I know the caller ID is getting here because it works on my butt set and SW Bell caller ID box. My LEC is AT&T for my pots line and my 2 other wireless lines. The wireless lines are just 6 inch square boxes that picks up the wireless signal and plugs into one of the Partner's CO ports. Works great but you don't always see CID on Partner but you always see it on the IP Office. My pots line only displays on butt set and old SW Bell CID box.
Let me know if you have any ideas.
Regards,
Curtis
RE: Lost Caller ID on Partner ACS using Verizon Fios.
To confirm: you get good CID VISUAL readout on your butt set and SW Bell ID Box?....ahead of, but not through the Partner?
I had my customers report the no CID trouble to Verizon as: "Vendor gets no caller ID signal at Verizon NID/Demarc". I do not know what the fix was.
Also, your line 3 AT&T copper POTS line with no CID.....does the line have CID turned-on by the LEC? CID on Traditional POTS lines are optional, they must be paid for and turned on at the CO.
RE: Lost Caller ID on Partner ACS using Verizon Fios.
Regards,
Curtis
RE: Lost Caller ID on Partner ACS using Verizon Fios.
I too am former NJ Bell & AT&T....lots of years.....great companies & memories.
If you are getting visual CID at Demarc, your right, most Verizon techs will say it's your problem.
If you have a spare ACS processor, give that a try, and, bring the suspect ACS back to your shop and see if it works there.
Is there another module in your system where you can try different line ports?
TouchTone Tommy - are you there Brother? I'm out of ideas.
Best,
Techroy, NJ
RE: Lost Caller ID on Partner ACS using Verizon Fios.
Like I said, I've tried 3 ACS processors and an IP Office and still a no go. I have also tried other line ports in the 308 exp. mod. still no luck. This is my office phone system so I guess I will just buy 3 CID boxes from Wal-Mart and use them. I haven't had any complaints from my Partner customers so maybe it's just a distance/cable problem that affects me alone, I am about 10-11 miles from the CO and we have a lot of cable problems out here. Thanks for your help. If I find out anything new I will be back.
Regards,
Curtis
RE: Lost Caller ID on Partner ACS using Verizon Fios.
My question to at&t would be, Are the phone lines true POTS from beginning to end, or, is there some sort of conversion taking place somewhere between the CO and the office?
I
"FEATURE 00"
http://dexman.webs.com/
RE: Lost Caller ID on Partner ACS using Verizon Fios.
Rec'd.....Thanks for reply.
Techroyce, NJ.